Fiber Optic Technician

Job Description

Job Description

Position Title: Fiber Optic Technician

Non-Union

Rate of Pay: $21.78 to $29.70 hourly DOE, plus additional $3.00 per hour when performing the premium additional responsibilities.

Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.

Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge. 

As our state-of-the-art fiber network expands, so does our need for team members who can help us grow and realize our goals.  

Our Company Values:  

• Genuinely Caring:  We treat customers and colleagues like neighbors, with empathy and full attention. 
  

• Empowering You:  We help customers choose what is best for them, and we support employees in implementing new ideas and solutions. 
  

• Innovation and Improvement:  We constantly seek ways to improve how we serve customers and each other.  
  

• Earning Your Trust:  We build trust through clear, honest, human communication. 
  

Job Summary

The Fiber Optic Technician is responsible for engaging and developing customer relationships and providing solutions to our customers through Ziply Fiber products and services.

Essential Duties and Responsibilities

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.

Customer Installation, Service, and Repair

·        Install and maintain residential internet and phone (ie: fiber drops, ONTs, routers, Wi-Fi extenders and inside premises wiring.)

·        Support, install, and repair company products and services.

·        Communicate effectively and accurately with customers to reduce repeat service calls.

OSP Maintenance, Outage Prevention, and Field Support

·        Locate and report potential issues with OSP to prevent outages and maintain a professional appearing plant.

·        Respond to service outages and assist vendors when/where needed.

·        Fiber Optic Splitter adds & Hub work.

·        When not re-supply, the technician will be in the load performing Fiber Tech work.

Technical Systems, Equipment, and Documentation

·        Read and interpret outside plant drawings for drop placement, customer service orders and repair tickets.

·        Use automated dispatch equipment (i.e., handheld terminals), and appropriate test equipment to verify proper installation and/or repair.

·        Residential Gateways and HSI (High-Speed Interface) business class routers.

Safety, Access, and Standby Requirements

·        Work aloft on ladders against buildings or poles while connecting, installing or repairing fiber and wireless services. Bucket truck and other vehicle/trailer use may be required.

·        Must be available for Standby rotation.

Material Handling, Inventory, and Re-Supply

·        Drive box truck to pick up material and deliver to needed locations.

·        Organize and clean the storage units, breakdown pallets, put material away.

·        Make re-order list for next run.

·        Frequency will be dependent on volume of work and consumption of material.

Other Duties

·        Performs other duties as required to support the business and evolving organization.

Premium Additional Responsibilities

·        Business Hosted Voice. 

·        Commercial designed circuits managed WiFi Solutions.