Senior Technical Specialist, Platform Support

Overview Senior Technical Specialist, Platform Support — Winston-Salem, NC & New York, NY (Hybrid) • Full-time Salary: $120K - $125K Per Annum (DOE) Required Qualifications Bachelor’s degree or equivalent experience in an IT-related field 3+ years of experience with Cisco networking (routers, switches, firewalls) 3+ years of experience supporting enterprise Linux/UNIX environments (Red Hat, AIX) 3+ years of experience with databases and middleware (SQL Server, DB2, IBM MQ, WebSphere) Hands-on experience with Java/J2EE application servers (WebSphere preferred) Working knowledge of VMware and Windows Server environments Strong troubleshooting, analytical, and problem-solving skills Strong communication skills and ability to work in a fast-paced, team-oriented environment Experience supporting distributed, mission-critical transaction processing platforms Preferred Qualifications Experience in payments or financial services technology Experience with Open Banking, digital wallets, or emerging payment technologies Relevant certifications (CCNA, CCNP, MCSE, ITIL) Mainframe, file transfer, and Linux shell scripting experience Vendor management experience Key Responsibilities Monitor, troubleshoot, and resolve system, network, and application issues Lead and coordinate major incident response and escalation Support production environments, releases, and infrastructure changes Perform root cause analysis and document corrective actions Develop and maintain operational runbooks and procedures Coordinate with vendors, clients, and internal teams Participate in disaster recovery planning and testing Benefits Medical, dental, and vision insurance 401(k) retirement savings Life and disability insurance Accident & critical illness coverage Legal and employee assistance programs (EAP) Pet, auto, and home insurance Discounts with preferred vendors #J-18808-Ljbffr