Medical Support Assistant

Department: Department of Veterans Affairs The Medical Support Assistant is responsible for screening incoming calls to the Community Care Service and carrying out a variety of administrative and technical duties in support of the department. Provides administrative coordination of patient care, appointments, and logistical factors associated with direct patient care, inpatient and outpatient. Key Responsibilities Total Rewards of a Allied Health Professional Duties include, but are not limited to: a. Screens/receives phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes. Incumbent will document in Computerized Patient Record System (CPRS) or other tracking system patient contact until resolved. b. Accepts telephone calls to the Community Care department regarding outpatient inquiries Utilizing "administrative" systems knowledge in assessing patient/caller needs, practices independent decision-making, coordinates care needs, and direct problem resolution as appropriate. c. Determines the nature of the call and assists with communicating needs regarding Community Care and Urgent Care eligibility, consults, referrals, authorizations, appointments, etc. d. Sets the tone for perception concerning quality of healthcare services at the VA. A high degree of tact and diplomacy is required when dealing with veterans who have multiple health problems and who may be frustrated with the administrative process associated with diagnosis and treatment. e. Utilizes computer technology to ensure continuity or care through accurate patient information, communication and documentation. f. Prioritizes and makes decisions based on the caller needs, forwarding calls to RN for patients/callers who potentially have an emergent or urgent care need. g. Updates/verifies patient information/demographics and insurance information as needed. h. Cancels/reschedules community care outpatient appointments in accordance with VHA national and local scheduling guidelines and consistently uses established documentation guidelines. The use of automated tracking tools as well as computers to perform a wide variety of recordkeeping, correspondence, tracking operations is required. Skilled in data entry to manipulate and correct information in various databases or records. i. Acts as a patient advocate and tries to resolve patient needs to the best of their ability and/or notifies Supervisor of issues. j. Schedules appointments accurately in a timely manner. All appointments will be made with the patient's input, either in person or by phone. This may require a high level of coordination to avoid patients having to make multiple trips to the medical center or clinic whenever possible. Work Schedule: Monday - Friday, 8:00 am - 4:30 pm, subject to change based on the needs of the facility. Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Appointment Above Minimum Rate). Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 00169F; 00170F; 00171F Permanent Change of Station (PCS): Not Authorized Requirements & Education Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: . If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: Foreign Education. To be creditable, education completed outside the U.S. must have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and such education must have been deemed at least equivalent to that gained in conventional U.S. programs. Documentation Requirements for Proof of High School Completion or higher If using post-high school education to substitute for experience at the GS-04 or GS-05, you must submit a copy of your unofficial or official college transcript with your application. If selected, to meet the basic requirement of high school education or equivalent and prior to a firm job offer being extended, applicants must provide one of the following as verification of the education requirement if not covered under the grandfathering provision: Copy of high school diploma OR high school transcript (unofficial or official) OR GED Certificate OR homeschooling completion OR proficiency certificate issued by a State or Territorial Board or Department of Education OR college transcript (official). Which agency is hiring for this position? This position is with Veterans Health Administration, Department of Veterans Affairs. What is the salary for this position? The posted pay range is $36103 – $52957/yr. What is the application deadline? Applications close on 2026-10-19. Who is eligible to apply? This position is open under the 'Fed Competitive' hiring path. Related Searches Medical Support Assistant, Medical Support Assistant jobs, Medical Support Assistant careers, apply Medical Support Assistant, Medical Support Assistant in Jackson, Medical Support Assistant jobs Jackson, Medical Support Assistant in Mississippi, Medical Support Assistant jobs Mississippi, jobs in Jackson, careers in Jackson, jobs in Mississippi, federal jobs in Mississippi, government jobs Mississippi, jobs near Jackson, Mississippi, Veterans Health Administration, Veterans Health Administration jobs, Veterans Health Administration careers, Veterans Health Administration Jackson, Department of Veterans Affairs, Department of Veterans Affairs jobs, Medical Support Assistance, Medical Support Assistance jobs, USAJOBS Medical Support Assistance, fed competitive jobs, Medical Support Assistant salary Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-16 · Not affiliated with or endorsed by OPM or USAJOBS.gov #J-18808-Ljbffr Veterans Health Administration