Overnight Crew Member

Overnight Crew Member (Member Services Representative)

The Overnight Crew Member (Member Services Representative) will be responsible for creating a positive member experience by delivering superior customer service to Planet Fitness members, prospective members, and guests. The Overnight Closer will be responsible for creating a positive member experience by providing superior customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities:

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk-related activities, including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Collect balances.
• Facilitate needed updates to members' accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Managers as needed.
• Perform extensive cleaning tasks throughout the shift.

Qualifications/Requirements:

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability are a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members' expectations.
• Strong listener with the ability to empathize and problem-solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands:

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Ability to work late at night into the early morning.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally work with toxic chemicals.

Compensation: $18.25 per hour