Clinic Practice Manager

Clinic Practice Manager 1

The Clinic Practice Manager 1 is responsible for the day-to-day leadership, strategic oversight, and operational performance of an assigned ambulatory or specialty clinic. This role typically supports a smaller clinic site with 1 to 4 providers and may or may not include a Clinic Office Supervisor or Nursing Supervisor, depending on the size and structure of the location. In such settings as the Clinic Practice Manager 1 may directly manage front and back-office staff in addition to supporting provider operations. Reporting to the Director of Ambulatory or Surgical Clinics and partnering closely with the Clinic Medical Director, Clinic Practice Manager 1 ensures clinic workflows are efficient, patient access is optimized, and providers and staff are supported in delivering high quality care. The role is accountable for maintaining regulatory compliance, improving patient experience, and managing daily operations across clinical and administrative functions.

Key responsibilities include providing support and scheduling oversight, staff leadership, quality improvement, financial monitoring, and compliance with billing, documentation, and operational standards. The Practice Manager I also acts as the clinic's EPIC super user using reporting tools to track performance metrics, manage productivity, and inform strategic decisions. This position plays a key role in maintaining a positive, team-based culture and ensuring that clinic operations align with organizational goals for patient-centered, accessible, and accountable healthcare delivery.

Responsibilities

• Clinic Operations & Administration
  • Oversee daily operations of 1–4 provider clinics, ensuring efficient workflow and patient-centered care
  • Develop and implement clinic processes to improve access, scheduling, provider productivity, and patient throughput
  • Maintain regulatory compliance (RHC, PCPCH, OSHA, HIPAA, Medicare/Medicaid), and ensure all certifications are current
  • Coordinate facility needs including maintenance, supply procurement, and technology updates
  • Act as EPIC super-user to support optimization, reporting, and issue resolution
• Provider Support & Management
  • Support provider recruitment, onboarding, and retention strategies
  • Monitor provider productivity (visit volumes, in-basket completion, OR utilization, etc.) and ensure schedule efficiency
  • Hold providers accountable for documentation, quality standards, and timely patient communication
  • Address concerns regarding provider behavior, workflow, or patient satisfaction
• Staff Supervision & Leadership
  • Directly supervise or support Clinic Office and Nursing Supervisors (if applicable); otherwise, lead front and back-office teams
  • Conduct staff meetings, performance evaluations, and professional development activities
  • Foster a team culture rooted in service excellence, communication, and accountability
  • Ensure compliance with internal policies and support cross-training across roles
• Financial Oversight & Billing Compliance
  • Develop and manage clinic budgets with supporting documentation
  • Partner with front office staff to ensure accurate registration, copay collection, and insurance verification
  • Monitor billing processes and coordinate with revenue cycle teams to reduce denials and improve charge capture
  • Utilize EPIC reports to track collections, denial trends, and financial performance
• Quality Improvement & Reporting
  • Lead clinic-based improvement initiatives based on data, patient feedback, and compliance metrics
  • Utilize EPIC tools and dashboards to monitor provider performance, patient access, and clinic efficiency
  • Ensure completion and tracking of care coordination efforts (e.g., referrals, screenings, follow-ups)
• Patient Experience
  • Monitor and respond to patient satisfaction surveys and complaints using RL system
  • Ensure staff consistently apply AIDET and ICARE standards to enhance patient engagement and trust
  • Promote MyChart enrollment, health literacy efforts, and shared decision-making
• Compliance & Health Care Standards
  • Ensure all clinic staff receive compliance updates and education
  • Verify credentialing of providers with applicable payors to meet billing and regulatory requirements
  • Uphold a therapeutic, respectful, and safe clinic environment that aligns with ICARE values
• Community Engagement & Strategic Growth
  • Partner with local health organizations and community agencies to support outreach
  • Support organizational strategies related to rural health and clinic expansion

The employee supports the hospital mission, vision, values, policies, and procedures. Participates in required education for DNV programs as applicable to position. Performs other related duties as assigned.

Qualifications

Education Required: Bachelor's degree in business, Healthcare Administration, or a related field – or equivalent experience. Preferred: Master's degree in business administration, Public Health, or Healthcare Leadership.

Experience Required: Minimum of 5 years of progressive experience in ambulatory or outpatient practice management. Experience in supervising staff and managing providers in a clinical environment. Prior involvement in quality improvement, financial oversight, and EMR optimization.

Other: Skills and Knowledge In-depth knowledge of ambulatory clinic operations, regulatory compliance, and performance metrics Strong financial and budgeting skills, including understanding of reimbursement and billing processes Proficient in EPIC reporting tools and other clinical information systems Knowledge of RHC and PCPCH standards (as applicable) Excellent communication, conflict resolution, and team leadership skills Ability to identify workflow issues and implement sustainable solutions Understanding of patient engagement strategies and service excellence models (e.g., AIDET, ICARE) Personal Traits and Aptitudes Demonstrates professionalism, empathy, and patient-centered leadership Maintains composure and clear judgment in high-pressure situations Encourages collaboration, cross-functional teamwork, and staff development Exhibits strong organizational, time management, and multitasking abilities Culturally sensitive and committed to equitable, inclusive care Other Requirements Ability to work flexible hours based on clinic volume and staffing needs CPR and compliance training per clinic policy Must be comfortable using reporting tools and dashboards to guide decision-making Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Occasional walking, standing, bending, or lifting light office items (up to 25 pounds). Visual acuity to view computer screens and read detailed financial documents. Ability to communicate effectively in person, by phone, and electronically. May be required to move throughout the healthcare facility, including administrative and clinical areas. Working Conditions: This position operates in a professional office setting within a healthcare facility. The role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. The office environment is climate-controlled, well-lit, and ergonomically designed for extended computer work. While this role is primarily office-based and does not involve direct patient care, the employee may occasionally be present in clinical areas or interact with staff working in clinical environments. As such, there is a potential for exposure to infectious diseases. The organization provides appropriate training and personal protective equipment (PPE) as needed to ensure safety.

40 Hours USD $76,483.68/Yr. USD $118,364.06/Yr. 01-8355 GSMG Administration First Shift