Diagnostic Success Partner-Durham, North Carolina

Job Purpose / Overview The Diagnostic Success Partner (DSP) is responsible for growing Antech’s customer utilization of the full portfolio (AIS, Sound, IHD/consumables, and innovative reference lab products). The role involves providing excellent support to current customers, aligning with a designated region, and identifying hospitals ready to grow with Antech. The DSP works closely with the Diagnostic Sales Manager and the sales team to execute growth initiatives and address customer concerns, ensuring any regionally‑bound contact can resolve needs efficiently. Essential Duties and Responsibilities Determine the set of clients to focus growth efforts on and work with the sales team to achieve growth goals. Call identified customers on a regular cadence to provide superior customer service and remain solution‑driven. Monitor customer retention lists monthly and territory growth goals to spot growth opportunities or attrition risks. Coordinate with Marketing and Sales to target specific areas for growth and retention. Make calls (in‑person or virtually) to hospitals to discuss opportunities and provide support. Inform customers about Antech’s innovations and new products to grow utilization through marketing programs and tools. Collaborate with marketing to identify needs for growth marketing tools and resources. Use multiple software systems such as Salesforce.com, RingCentral, Microsoft Teams, and Microsoft Office to service accounts and maintain records. Demonstrate proficiency across the entire Antech product portfolio and serve as a subject‑matter expert to new DSMs. Attend relevant business meetings to discuss hospital performance and growth opportunities. Build and maintain relationships with referral sources to connect DSMs with new business opportunities. Conduct research before site visits to anticipate issues and enhance customer experience. Coordinate daily support activities and customer activities at meetings as assigned. Collect, process, model, and analyze data to identify opportunities. Apply strong problem‑solving skills and route issues to the proper personnel for resolution. Participate in enterprise initiatives, special projects, and other duties as assigned. Navigated ambiguous situations consistently with Mars Five Principles and integrity. Education and Experience Bachelor’s degree in Animal Health, Biological Sciences, Lab Sciences, Business, or related field; or equivalent on‑the‑job experience in sales. Minimum 1–2 years of experience as a veterinary technician, laboratory technician, or medical assistant. Minimum 2+years of prior sales or customer‑service experience in a professional service industry (preferably in animal or human healthcare). Knowledge of diagnostic services is strongly preferred. Knowledge, Skills and Abilities Maintain professionalism at all times with internal and external customers. Interact positively with a variety of people and departments, in person and over the phone. Communicate effectively and positively with all personnel levels. Exhibit excellent interpersonal, communication, negotiation, and collaboration skills. Analyze large amounts of data with extreme attention to detail and synthesize actionable plans. Take initiative and work independently. Adapt flexibly to fast‑changing and complex environments. Learn new and existing software quickly. Analyze and interpret large data sets using assigned CRM. Travel Occasional travel may be required, up to 30% of the time within the region. Benefits Paid Time Off & Holidays Medical, Dental, Vision (multiple plans available) Basic Life (company paid) & supplemental life Short and long term disability (company paid) Flexible Spending Accounts / Health Savings Accounts Paid parental leave 401(k) with company match Tuition / Continuing Education reimbursement Life assistance programPet care discounts Equal Employment Opportunity Statement Commitment to Equal Employer Opportunities. We are proud to be an Equal Opportunity Employer – Veterans / Disabled. For a complete EEO statement, please see our Career page at Antech Careers. #J-18808-Ljbffr VCA Inc.