IT Help Desk Associate

Position Summary The IT Help Desk Associate will provide daily hands-on assistance and first-level support to CARCHEX employees to ensure system efficiency. Essential Responsibilities Oversee daily end user system operation to address and resolve technical issues Provide technical support to troubleshoot hardware and software issues Guide employees in person and remotely through systems configuration, troubleshooting, and maintenance Assist IT team with employee help desk tickets Maintain detailed documentation of all user requests and the steps taken for resolution Perform various tasks as requested by the IT team Learn new support technology as required Triage issues and elevate to management when necessary Respond to alerts or emergency issues within 15 minutes during normal business hours and when on-call Perform IT audits covering user account, licensing, hardware inventory, etc. Qualifications Bachelor’s degree or equivalent work experience Minimum of 1 year help desk experience Ability to diagnose and resolve basic network issues and understanding of networking concepts (LAN/WAN, DHCP, DNS, IP protocols) Hands‑on experience with both hardware and software troubleshooting Strong communication skills and ability to work with different levels of employees Strong problem solving and analytical skills Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus Compensation $22.00 – $26.00 hourly, based on experience Work Schedule Monday – Friday, 9:00 AM – 6:00 PM (minimum 40 hours per week). Full‑time. On‑call weekend shifts if necessary. IN OFFICE FLSA Status Non‑Exempt #J-18808-Ljbffr