Guest Services Attendant

Job Description

Job Description

Company Description

Breathe deeply, dream wildly, and discover a soulful sanctuary where finding yourself comes naturally. Magic sits around every corner and within every conversation. It enchants through the charm of Los Peñasquitos Canyon and the sunshine of San Diego. It’s where classic meets cool, the fine unwinds into fun and inspiration leads to immersion. 

Bask in the San Diego sunshine and enjoy our five-star setting at Fairmont Grand Del Mar. Immersed in nature, the resort hosts 249 elegantly appointed guestrooms and suites, an 18-hole private Tom Fazio-designed golf course, a five-star spa and offers two dozen weekly outdoor activities across the 400 acres of dramatic canyon scenery including yoga, meditation and archery. The Grand includes six different dining venues, including San Diego’s only three-Michelin starred restaurant, Addison.  

Growth and advancement are not only accessible but actively encouraged. We promote a balanced life for our colleagues and continually seek new ways to enhance our environment and support our beautiful home of San Diego. 

Job Description

Rate of pay: $17.75/hour USD

Responsibilities: 

The Guest Service Attendant’s responsibilities include but are not limited to assisting all guests they come in contact with on the front drive. The Guest Service Attendant will assist guests with retrieving vehicles efficiently and assist with their luggage as well as other requests as needed.   

• Responsible for the delivery of Guest’s to their room, luggage, messages and any other items for delivery within the Hotel 
• Consistently offer professional, friendly and engaging service 
• Ensure the timely and efficient transfer of luggage to and from the guest’s room 
• To ensure the guest is familiar with their room upon arrival i.e. temperature control 
• Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to Guests 
• This person will also assist with luggage for arriving and departing guests as needed.  
• The individual will also be responsible for ensuring all guests arriving by vehicle on the front drive or departing from the main building are assisted.   
• This person will ensure that all areas of responsibility are kept neat and clean for our guests and colleagues.   
• A basic knowledge of resort activities is required to ensure timeliness of customer needs, which would be outlined each day in a pre-shift briefing 

Qualifications

• Previous customer related experience an asset 
• Excellent communication skills and a professional presentation  
• Strong interpersonal and problem solving abilities 
• Highly responsible & reliable 
• Ability to work well under pressure in a fast paced environment 
• Ability to work cohesively with fellow colleagues as part of a team 
• Ability to focus attention on guest needs, remaining calm and courteous at all times 
• High School graduate or equivalent is preferred.   
• Previous experience a plus.   
• Must have ability to communicate well both verbally and written.   
• Reading and counting is essential.   
• Must have a valid California license and clean driving record.   
• Excellent communication and guest service skills. 
• Must have a basic knowledge of the San Diego area including directions to areas of interest, restaurants and suggested local attractions.   
• An aptitude to secure minimum levels of skills and abilities that would allow for a proficient job orientation based on specific tasks and methods.  This is in order to provide a safe environment for themselves and to their coworkers.   

Physical Aspects of Position (include but are not limited to):

• Frequent standing and walking throughout the shift.
• Frequent lifting, carrying, pushing, pulling, and handling guest luggage and personal belongings.
• Ability to lift and transport up to 50 pounds regularly.
• Frequent entering and exiting vehicles throughout the shift.
• Occasional kneeling, bending, crouching, and reaching.
• Ability to safely operate vehicles for extended periods.
• Occasional ascending or descending stairs, ramps, and curbs.
• Ability to work outdoors in varying weather conditions.

Additional Information

Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. Fairmont Grand Del Mar is proud to be an Equal Opportunity Employer. EOE/M/F/D/V

Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

 

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