Admissions Counselor

Admissions Counselor Job ID: 300119 Location: Columbus State University Full/Part Time: Full Time Regular/Temporary: Regular Job Summary: The Admissions Counselor is a key advocate for prospective students, guiding them through an exciting journey toward higher education. With a focus on service and student experience, this role involves building relationships with potential students and their families, offering valuable information about academic programs, admissions requirements, and financial aid options. The Admissions Counselor is dedicated to delivering a personalized, informative, and engaging experience, helping students navigate the application process with confidence. By actively participating in recruitment events, campus tours, and outreach initiatives, the counselor plays a crucial role in attracting and enrolling a diverse and motivated student body, while ensuring an exceptional experience from start to finish. Responsibilities Prospective Student Case Management: Serve as the primary point of contact for prospective students and their families, managing each case from initial inquiry to application submission. Provide personalized guidance and ensure all student needs are addressed throughout the admissions process. Recruitment and Outreach: Actively engage in recruitment events, college fairs, and high school visits, managing prospective student cases and building relationships to promote the institution and attract a diverse student body. Organize and conduct campus tours and information sessions, creating a positive and supportive environment that fosters meaningful connections with prospective students. Application Support and Guidance: Guide prospective students through each step of the application process, offering case‑specific support to ensure understanding of requirements, deadlines, and documentation. Review applications and assess eligibility, offering tailored advice and recommendations based on the student's unique situation and academic profile. Relationship Building and Case Coordination: Build strong relationships with high school counselors, community organizations, and other stakeholders. Collaborate with other departments (e.g., financial aid, academic advising) to ensure seamless communication and comprehensive support for each student's journey. Data Tracking and Case Documentation: Maintain detailed records of all interactions and case progress in the admissions database, ensuring timely follow‑up and resolution of student inquiries and issues. Provide insights and reports on case management outcomes, recruitment efforts, and trends to support strategic planning and enhance student outreach efforts. Collaborative Support Across Campus: Work closely with various campus departments to ensure that each student's needs are met, addressing challenges and offering solutions to promote a smooth and efficient admissions process. Additional Duties: Perform other duties as assigned by management to support the overall operations of the Admissions Office. Required Qualifications Bachelor's degree or equivalent combination of education and experience. At least 1‑2 years of experience in higher education admissions, student services, or a related field. Strong customer service background with experience managing relationships and providing personalized support to students and families. Experience with case management or the ability to manage a caseload of students while providing consistent follow‑up and solutions. Excellent verbal and written communication skills, with the ability to interact effectively with diverse audiences. Strong organizational skills and the ability to manage multiple tasks and prioritize effectively in a fast‑paced environment. Proficiency in Microsoft Office Suite and experience with admissions or case management software (CRM systems, student information systems, etc.). Ability to work irregular hours, including nights and weekends, as needed. Ability to perform other duties as assigned and adapt to changing demands. Candidate must provide their own vehicle, possess a valid driver's license, and be able to lift up to 40 lbs. A successful criminal background check will be required as a condition of employment. Ability to work collaboratively with other campus departments to enhance the student experience and address student needs. High level of professionalism and discretion in handling sensitive and confidential student information. Proposed Salary The proposed annualized salary for this position is $40,000 and includes full benefits. Knowledge, Skills & Abilities Knowledge Admissions processes and requirements, including application procedures, deadlines, and eligibility criteria. Understanding of various academic programs, degree offerings, and institutional policies. Financial aid options, including grants, loans, scholarships, and knowledge of FAFSA and institutional aid policies. Awareness of current higher education trends related to student recruitment and admissions strategies. Knowledge of campus resources such as student services, academic advising, career counseling, and extracurricular opportunities. Knowledge of admissions database software and other tracking tools for documenting prospective student information. Skills Great verbal and written communication, tailoring messages for high school students, parents, and guidance counselors. Exceptionally strong interpersonal skills to build and maintain relationships with prospective students, families, high school counselors, and community organizations. Strong organizational and time‑management skills to manage multiple prospective student cases simultaneously. Effective presentation and public‑speaking abilities for recruitment events, college fairs, and campus tours. Problem‑solving and critical‑thinking skills to address challenges that arise during the admissions process. Attention to detail, ensuring accuracy and completeness when reviewing applications and documenting interactions. Abilities Multitasking and case management – manage multiple prospective student cases simultaneously. Collaboration and teamwork – work effectively with various campus departments. Engagement in recruitment and outreach – actively participate in recruitment events and travel for outreach activities. Adaptability and flexibility – adjust recruitment strategies and case‑management approaches as needed. Confidentiality and ethical standards – handle sensitive student information with discretion. Cultural competence – engage with students from diverse backgrounds. Equal Employment Opportunity Columbus State University is proud to be an equal employment, equal access, and equal educational opportunity institution. It is the policy of our institution to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnical origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws. Background Check Standard Enhanced + Education & DMV Contact Information For questions, please contact Taylor King, Hiring Manager, via email at View email address on click.appcast.io. #J-18808-Ljbffr Columbus State University