Front of House Manager

Front Of House ManagerTopgolf is a sports entertainment company that has changed how millions of people experience golf and where you can build a serious career. Our venues are high-energy, high-volume environments where performance matters and results are visible. Every day, we bring together golf, food and beverage, events, and entertainment into one experience that keeps guests coming back.We're looking for a Front of House Manager who understands that hospitality is a craft. Someone who develops their team through real coaching, not just correction, and who knows the difference between a shift that ran smoothly and a shift that was truly exceptional. Standards do not maintain themselves. They're held by leaders who care.If hospitality is more than a job title to you, this is where that shows.Lead the Guest Experience• Set the daily standard for service and hospitality across the front of house• Stay visible on the floor and interact with guests to assess and elevate their experience• Always uphold operating procedures and guest safety and satisfaction standards• Ensure all guest areas are fully staffed and functioning efficientlyCoach and Develop the Team• Supervise front of house team members and coach them in the moment• Drive team member engagement and create a team culture rooted in care and accountability• Support hiring, scheduling, onboarding, and ongoing development• Delegate tasks clearly and follow up to ensure completionManage Operations• Execute opening and closing procedures and manage assigned shifts• Use business metrics and guest feedback to drive performance improvements• Maximize revenue and profit within your area of responsibility• Support ordering, inventory management, and facilities needs as assignedUphold Standards and Culture• Demonstrate Topgolf's core values: Fun, One Team, Excellence, Courage, and Caring• Maintain compliance with all health, safety, and operational standards• Champion a positive, high-energy work environment that reflects the Topgolf brandCore competencies for success include:Customer Focus | Building strong customer relationships and delivering customer-centric solutions.Builds Effective Teams | Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.Drives Results | Consistently achieving results, even under tough circumstances.Communicates Effectively | Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.Qualifications:2+ years of restaurant, hotel, or entertainment venue management experience as an Assistant General Manager or General ManagerHigh school diploma or equivalentAbility to obtain required licenses and certifications for your locationMust be 21 years of age or older as required by state or local lawPhysical Requirements:Ability to lift, carry, and move items up to 50 pounds on an occasional basis, including bending, stooping, and carryingAbility to remain on your feet and in motion for extended periods throughout the shift, including standing, walking, and navigating stairsAbility to perform a variety of physical tasks consistently throughout the workday in a fast-paced, high-energy venue environmentAbility to work in varying outdoor weather conditions for extended periods of time, including heat, cold, and inclement weatherAbility to communicate clearly and effectively in a venue environment that may include moderate to high levels of background noiseAbility to remain in a stationary position for periods of time while performing desk-based tasks, including working at a computer and reviewing documentsBenefits:Free Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform – and that's just for starters for those who qualify. View team member benefits here.