Administrative Assistant

Job Description

Job Description

Salary: $15 - $20
Job Purpose
As an Administrative Assistant, you are an essential part of our team, helping to deliver exceptional service while embodying our vision, mission, and core values.The ideal candidate is a hardworking professional who can perform a variety of administrative and office support tasks while working efficiently in a fast-paced environment. This individual will demonstrate a high level of professionalism, attention to detail, discretion, and organization while continuously seeking opportunities to improve processes and support the success of the team.Core Values:Trust, Relationships, Integrity, Service, and StewardshipDuties and Responsibilities
The Administrative Assistant serves as the primary point of contact for inbound phone calls and visitors while providing administrative support across the organization. This role is responsible for delivering exceptional customer service, maintaining organized office operations, coordinating communication, and supporting team members with a variety of administrative tasks.Trust

• Provide accurate and honest information regarding company services, policies, and procedures.
• Follow through on commitments and ensure timely resolution of customer and internal requests.
• Safeguard the confidentiality of customer, employee, and company information.
• Maintain accurate records and documentation.

Relationships

• Greet and assist visitors, customers, vendors, and employees in a courteous and professional manner.
• Answer and direct incoming phone calls to the appropriate department or individual.
• Build positive working relationships with customers and team members through effective communication.
• Collaborate with internal departments to coordinate information, schedules, and follow-up communications.
• Share customer feedback and suggestions to help improve services and internal processes.

Integrity

• Uphold ethical standards in all customer and team interactions.
• Take ownership of responsibilities and promptly address any errors or concerns.
• Perform assigned duties with honesty, professionalism, and accountability.

Service

• Provide exceptional customer service by assisting callers, visitors, and employees with questions and requests.
• Ensure inquiries are directed to the appropriate point of contact in a timely manner.
• Support daily office operations to promote efficiency and excellent service.

Stewardship

• Utilize company time, equipment, and resources responsibly and efficiently.
• Represent SiteLine Services with professionalism and pride.
• Maintain organized records and administrative files.
• Remain knowledgeable of company policies, procedures, and applicable regulations to provide accurate information and ensure compliance.

Additional Duties

• Organize office operations and assist team members in a manner that promotes efficiency.
• Sort, distribute, and process incoming and outgoing communications.
• Create, maintain, and update records while ensuring accuracy and confidentiality.
• Schedule meetings, appointments, and conference rooms as needed.
• Monitor office supply inventory and coordinate replenishment.
• Assist with special projects and administrative tasks as assigned.
• Perform other duties as assigned.

Qualifications & Skills

• Excellent verbal and written communication skills across phone, email, text, social media, and in-person interactions.
• Strong organizational and time management skills with the ability to prioritize multiple tasks.
• Excellent customer service and interpersonal skills.
• Strong problem-solving and critical-thinking abilities.
• High attention to detail and accuracy.
• Ability to maintain confidentiality and exercise sound judgment.
• Typing speed of 60 WPM preferred.
• Proficiency in Microsoft Office Suite.
• Ability to quickly learn new software programs and web-based platforms.
• High School Diploma or equivalent required.
• Reliable transportation.

Working ConditionsThe Administrative Assistant may work in a variety of indoor and outdoor environments. This position may occasionally be exposed to heat, cold, humidity, precipitation, dust, mechanical equipment, electrical hazards, hazardous chemicals, and noxious fumes or odors while visiting operational areas. Occasional travel between company locations or job sites may be required.