Technical Archives Engineer

The Technical Engineer News Archives is part of a missioncritical technology team responsible for the support and innovation of CBS News Production and Archives environments In this role The Engineer will be responsible for supporting and maintaining the workflows and infrastructure necessary to capture and preserve highquality digital copies of archival tapes This client facing role requires strong problemsolving skills technical expertise and excellent communication abilities

Key Responsibilities

• Act as frontline technical support providing troubleshooting and technical diagnosis for robotic tape systems ingestcapture servers QC and transcode platforms
• Configure and maintain tape digitization equipment including servers decks and software to ensure optimal performance and efficiency
• Troubleshoot technical issues related to tape digitization including errors data corruption and equipment malfunctions
• Perform preventative maintenance for software and hardware ensuring optimal performance and minimizing downtime
• Collaborate with internal teams including IT Engineering Maintenance and Operations to resolve issues
• Liaise with external vendors for technical support remote sessions processing RMAs and resolving technical issues
• Perform regular quality control checks on digitized files to ensure they meet the required standards for archival preservation and accessibility
• Communicate effectively with clients provide guidance and updates on issue resolution and ensure client satisfaction
• Document all technical issues and resolutions in a clear and concise manner

Requirements

• Two years of experience in a technical support role
• Proven ability to support video digitization encoding and transcoding platforms
• Experience with hardware integration and troubleshooting components such as VTRs encoders and SDI streams
• Proficiency in Windows Server and OS
• Knowledge of audiovideo codecs and formats
• Familiarity with MAMPAM systems and metadata management
• Foundational knowledge of enterprise infrastructure including routers firewalls TCPIP and DNS
• Experience with project management documentation and ticketing systems such as Service Now Asana Jira or Confluence
• Experience with cloudbased storage and processing platforms such as AWS or Azure is a plus
• Familiarity with database management systems such as PostgreSQL or MS SQL is a plus