Inside Sales Representative

Job Description

Job Description

Help Keep Industry Running. Build a Rewarding Career.

Industrial maintenance and plant managers are responsible for keeping their operations running safely and productively. When equipment fails or critical parts are hard to find, downtime costs money and puts their reputation at risk. They need a partner who responds quickly, finds the right solutions, and keeps them informed without having to ask for updates.

That's where you come in.

As an Inside Sales Representative at Lubbock Electric Company, you'll be that partner. You'll help customers find the parts and equipment they need, deliver timely quotes, manage orders, and provide proactive communication that earns their trust. Your attention to detail and commitment to follow-through will help customers minimize downtime and succeed in their jobs.

Your success matters, too. When our customers succeed, our company succeeds, and you can earn quarterly performance bonuses. Plus, we offer competitive compensation, company-paid career development, company-paid medical and ancillary insurance benefits, and 13 days of PTO in your second year so that you can achieve your personal, professional, and financial goals.

Our vision is to be the company maintenance teams call first and trust completely. We're looking for a resourceful, disciplined, results-oriented, and accountable individual who takes ownership, solves problems, and wants to build a rewarding career.

Do you have what it takes to help our customers succeed? Apply today and build a rewarding career with Lubbock Electric Company. Prior experience with electrical and mechanical parts and equipment, whether as a salesperson, repair mechanic, or plant maintenance operator, will put your application on the short list.

Final interviews for this position are scheduled for November 13-17. However, new applications will be reviewed and considered.

Duties and Responsibilities:

DAILY:

• Report to work 15 minutes before the start of business to prepare the showroom for customers and organize your current work in progress.
• Greet customers professionally in person or over the phone.
• Reply immediately to every Request for Quote (RFQ) received through email, acknowledging receipt of the request.
• Collect all relevant customer details and equipment requirements as outlined in the department’s Standard Operating Procedures (SOP) and record them in the company’s Enterprise Resource Planning (ERP) software.
• Research vendors and build a reliable sourcing network to find the best solution for customers. Document pricing and expected delivery from the source on every quotation.
• Deliver same-day sales quotations to customers. Inform the customer by the end of the day if a quotation cannot be delivered on the same day.
• Proactively communicate quote and order status. The customer should not call or email us to get a status update.
• Log all communications with customers in the sales order record in the company’s ERP software.
• Fully document all quotations and sales orders so that anyone could provide excellent customer support in your absence.
• Pull products from shelves and package orders for shipments, delivery, or customer pick-up. Coordinate the logistics of orders shipped from our vendors.
• Appropriately suggest the purchase of additional products when selling a part.
• Inspect returned products promptly and process Return Merchandise Authorizations (RMA) according to our terms and conditions.
• Receive and verify the accuracy of incoming shipments and put products on the shelves right away.

WEEKLY:

• Review Open Quotes and Waiting for Decision Quotes for elapsed time. Reach out to all recipients in accordance with the department’s SOP.
• Review open vendor Purchase Orders (PO) and obtain delivery confirmation or expected delivery dates. Update customers on the status of their order every week.

MONTHLY:

• Maintain accurate inventory counts. Request inventory replenishment according to the department’s SOP.
• Review sales by customer. Reach out to customers who have not purchased in the past 3 to 12 months.
• Be on-call after hours and over the weekend for one week on a rotational basis to field emergency requests from customers. Frequency will depend on the number of personnel in the rotation, but it may be one week each month or more frequently.

ALWAYS:

• Keep current on new products and equipment maintenance practices.
• Participate in all training programs that are made available.
• Notify company management of out-of-stock products that need immediate attention.
• Other duties as assigned.

Required Qualifications:

• Education: High School Diploma or GED
• 2 years of customer service and sales experience
• 3 professional references
• Previous industrial parts advisor and counter sales experience OR experience working with electric motors, air compressors, hydraulic systems, controls, power transmission equipment, etc., as a repair mechanic or plant maintenance operator
• Excellent oral and written communication skills
• Excellent math skills
• Excellent computer, Microsoft Office, and online research skills
• Physical ability to lift or move objects up to 50 pounds
• Physical ability to carry objects up to 25 pounds
• Physical ability to stand and walk frequently throughout the day
• English-Spanish bilingualism is a plus

Work Environment: 

While performing the duties of this job, the Inside Sales Representative may be exposed to moving mechanical parts, rotating equipment, and forklifts in the repair shop and warehouse. You must be committed to working safely.

Work Schedule: 8:00 to 5:00 PM Monday through Friday, with a one-hour lunch break

About the Company:

Lubbock Electric Company has an 80-year history as a family business in Lubbock, TX. We help industrial plants protect and maintain operations through expert industrial equipment services, like electric motor repair, air compressor repair, custom automation control systems, electrical installation and troubleshooting, infrared thermography inspections, preventive maintenance, and equipment sales. We take pride in our peer-to-peer professionalism, customer-centric decision-making, and collaborative work processes. Our goal is to deliver the highest quality service to our customers by investing extensively in our employees’ skills and the tools they need to be successful.

Location: 1108 34th St, Lubbock, TX 79411

Our Values:

The successful candidate will demonstrate his or her alignment with our company values:

• Resourcefulness: We ask for help after we have reached the limit of our knowledge and creativity and before the customer becomes dissatisfied with our response time. We develop and document our network of sources and share them with peers. 
• Accountability: We learn from mistakes, not bury them, whether it’s on an order or a job. We recognize our errors and take immediate action to rectify the situation to the satisfaction of our customer. Workplace injuries can ALWAYS be avoided. All employees have a responsibility to work safely and report unsafe conditions. We maintain a clean work area. We wear personal protective equipment (PPE). We evaluate our work methods for safety. We support others in this effort.
• Discipline: We adhere to the requirements of the company handbook because the expectations of that document are intended to provide a safe and harmonious work environment. We maintain accurate and complete information in our ERP system. We keep an orderly warehouse and workstation. Customer service often requires pulling multiple options and opening several boxes. Any box, product, note, or file we pull out must be returned to its proper place when not in use.
• Results: We respect hard work, and we look to metrics and results as evidence of hard work. We review financial outcomes and customer satisfaction and reward the employees who contribute to the company’s success.  Key metrics for this position include
  • Quotation Turnaround Time
  • Number of Quotes Delivered
  • Quote Acceptance Rate
  • Inventory Replenishment

Full-Time Employment Benefits:

• 8 paid holidays per year: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Black Friday, and Christmas
• Up to 5 days of paid time off (PTO) during the first year
• 13-25 days of PTO determined by years of service after the first year
• 401(k) retirement account with 4% company match (eligible after six months of employment)
• HMO & PPO health insurance plan options
• Dental insurance
• Vision insurance
• Medical, dental, and vision insurance premiums covered 100% for the employee by the company
• Dependent premiums covered 35% by the company
• Short-term and long-term disability insurance covered 100% for employees by the company
• $50,000 life insurance benefit covered 100% by the company
• Workers' Compensation