Shift Leader

Job Description

Job Description

ABOUT THE COMPANY

Playa Bowls is New Jersey's Original Acai Shop, founded in 2014, and our mission is to bring superfruit bowls to the masses using only the freshest, highest quality ingredients while providing a fantastic in-store brand experience. What began as a pair of blenders, a patio table, and a fridge has flourished into a 300+ unit operator and franchisor of the leading fast casual restaurant concept. Playa Bowls added more than 70+ locations in 2024 and are on target to add as many 90 new locations in 2025. Our continued rapid growth has created the opportunity for an individual who will help us with continuing to grow our brand!  

WHAT WE OFFER

• Competitive Pay + Tips: Enjoy a competitive hourly wage along with both credit card and cash tips — your hard work pays off!
• Professional Development: Our comprehensive Playa Bowls training program helps you build valuable skills that will benefit you in any career path.
• Vibrant Work Culture: We keep energy high with a fun, upbeat environment where dancing, smiling, and having a good time are part of the job.
• Employee Discounts: While on shift, enjoy 50% off and one free bowl. When you're off the clock, you still receive 30% off — it's a win-win!

WHO YOU ARE

You’re a positive, enthusiastic, and people-oriented individual with a passion for superfoods, healthy living, and (of course) fruit! As a Shift Leader at Playa Bowls, you’ll play a key role in creating an exceptional guest experience — from helping new customers discover their perfect superfruit blend to crafting high-quality bowls with care and creativity. You take pride in maintaining a clean, welcoming environment while upholding food quality and company standards. If you thrive in a fast-paced setting, are excited about growth and innovation, and appreciate a good food pun now and then, you’ll be a great fit for our team!

WHAT YOU’LL DO

• Maintain a clean, organized, and welcoming environment throughout the shop
• Manage your time effectively to complete all tasks and responsibilities efficiently
• Foster a positive and friendly atmosphere for both guests and fellow team members
• Ensure food quality by checking for consistency, flavor, and overall presentation
• Prepare ingredients and assemble bowls, smoothies, and other menu items with care and accuracy
• Operate the point-of-sale (POS) system to take and process customer orders
• Answer customer questions and address concerns in a friendly and helpful manner
• Accurately take and assemble customer orders in a timely manner
• Restock supplies, replenish condiments, and assist with inventory management as needed
• Communicate any inventory shortages or product concerns to the supervisor promptly
• Represent and embody the Playa Bowls mission, purpose, and core values in every interaction

WHAT YOU’LL BRING

• Committed to delivering exceptional customer service by providing friendly, attentive service and ensuring satisfaction with every guest interaction.
• Proven ability to remain flexible in a fast-paced dynamic environment, quickly adjusting to changing priorities and customers’ needs to maintain seamless operations.
• Collaboratives effectively with team, fostering a positive and productive work environment 
• Skilled at prioritizing tasks to meet customer demands during peak hours 
• Ability to handle customer concerns or operational challenges with assistance from management calmly and effectively
• Ensuring accurate orders and maintaining food presentation standards 

ESSENTIAL PHYSICAL FUNCTIONS 

• Must be able to remain in a stationary position for prolonged periods of time
• Must be able to lift or otherwise move 25-40 pounds occasionally
• Must be able to retrieve items from high and low shelving, the fridge/freezer, and under counters
• Must be able to tolerate occasionally loud environments (high powered blenders, timers, and order notifications).
• Ability to frequently move about inside the establishment to access the Point-of-Sale cash register, assemble guest orders, clear tables, restock inventory, etc. 

MISSION

Inspire and support our communities one bowl at a time.

VALUES 

Real Deal. Playa Passion. Powerhouse. Big Wave Chaser. Dawn Patrol 

“Playa Bowls is an equal opportunity employer committed to inclusivity and diversity in our workplace and all aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.”