Business Systems Analyst - Virtual Care

Location: St. Louis, Missouri (Remote)

Employment Type: Contract

Role Overview

The Business Systems Analyst will support the Virtual Care Portfolio team by analyzing user requirements, improving existing systems, and facilitating data-driven decision-making. This role involves collaboration with Domain Owners, Clinical and Business stakeholders, and Portfolio Owners. The analyst will focus on completing scoping documents, managing ideas through internal processes, and gathering necessary information for the demand process while creating and maintaining dashboards using Smartsheet, Google Sheets, and ServiceNow.

Key Responsibilities

• Gather and document business requirements from stakeholders and domain owners.
• Complete and maintain initial scoping artifacts and ballpark estimates in collaboration with business sponsors and Domain Owners.
• Complete the initial discovery process required to expand existing standard virtual care programs.
• Enter, update, and manage idea records, promoting qualified ideas through the demand lifecycle.
• Monitor project tracking boards to ensure timely progression through project phases, assisting with any challenges.
• Extract data from ServiceNow and maintain reporting dashboards and strategic portfolio roadmaps in Smartsheet and Google Sheets.
• Create and manage Smartsheet dashboards and reports using formulas and visual tools.
• Coordinate with the Strategic Realization Office and other departments to ensure alignment and progress.
• Work independently to meet deliverables and escalate issues appropriately.
• Support Domain Owners with data gathering, reporting, updating project documents, and driving initiatives.

Required Qualifications

Education: A Bachelor's degree is required.

Experience: 5+ years of experience in clinical systems analysis or a related role such as data analyst or project coordinator with technical skills is required.

Technical Skills:

• Experience with ServiceNow, including the ability to extract and manage data.
• Proficiency in Google Suite, including Sheets (advanced formulas like VLOOKUP, COUNTIFS, SUMIFS), Forms, Docs, Slides, and Sites.
• A clear understanding of healthcare applications, terminology, and concepts is required.

Preferred Qualifications

• Experience with Smartsheet (Grid, Timeline, Dashboard) and creating reports using formulas.
• Prior experience in Virtual Care.

Professional Attributes

• Demonstrated initiative and the ability to work independently to meet deadlines.
• Strong organizational and time management skills.
• Comfort working in a fast-paced, deadline-driven environment.
• A collaborative mindset with a proactive approach to problem-solving.
• Ability to identify resources, processes, and answers with limited information provided.

Compensation & Benefits

Pay Rate: $55.00/hr - $67.50/hr.

This employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Apex uses a virtual recruiter as part of the application process. Click here for more details.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or View phone number on click.appcast.io.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details.


Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.