Subaru Service Advisor

Job Description

Job Description

Rockwall, TX | On-site | Full Time | Salary: 60,000 - $100,000 | Schedule: Sundays off with another day during the week

Norm Reeves Automotive Group is a nationally-recognized group of privately-owned retail automotive dealerships located in Southern California, Texas, and Florida. With a history dating back to 1963, our group has established a reputation for innovation, integrity, and customer-centric services. We are expanding rapidly and are looking for talented individuals that are eager to grow their careers while the company continues to expand!

As a  Service Advisor , you’re one of the most important team members at Norm Reeves Subaru of Rockwall . You’re responsible for creating a super Norm Reeves location service experience for our guests and using your communication skills to build the bridge between guests and technicians.

Your work will ensure our guests leave 100% satisfied with their Norm Reeves location experience. This role is a great way to kick start your career with us!

What You’ll Do:

• Greet guests as they arrive in the Service drive
• Communicate empathetically with guests about their vehicle
• Offer solutions and added services to guests
• Prepare detailed repair orders after initial inspection with exact instructions, making special note of primary concern(s) from the guest
• Provide timely follow-up progress of each repair order and contact guests with repair changes
• Analyze quality control reports and maintain a high Customer Service Index Score
• Process monetary transactions

What You’ll Need:

• Full time availability. You’ll also need to be at least 18 years old.
• A valid driver’s license and acceptable driving record
• Creative, positive, team player attitude
• Ability to analyze situations and make win-win business decisions
• Honesty, empathy, and exceptional communication skills
• Leadership skills in team-based and independent settings

Benefits & Employee Perks  

• Medical, Dental, Vision, and Complimentary Life Insurance

• 401k Matching and FSA

• Tuition Reimbursement

• Paid Time Off (accrues)

• Supplemental Insurance (Hospital, Accident, Critical Illness)

• Discounts on Vehicles, Services, and Parts