Telephone Service Representative

MINNESOTA RESIDENTS - REMOTE POSITIONS AVAILABLE, all others need not apply.

• Place large amounts of outbound calls from our database
• Follow communication "scripts" while engaging donors
• Professional and courteous phone etiquette

• Strong phone and verbal communication skills along with active listening
• Demonstrating skill in negotiation through listening and persuading
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Familiarity with CRM systems and practices is a plus

• High Speed Internet (must be hard wired, no WI-FI or satellite)
• PC or Laptop with Windows 11 (Macs & Chromebooks are not supported)
• Minimum of 8GB RAM available
• Wired USB headset with built-in microphone
• Dedicated workspace free from distraction or outside noise
• Ability to speak in a normal conversational manner for 5-8 hours per day.
• Ability to sit at a computer terminal for 2-4 hours at a time.
• Ability to do light typing repetitively.

• Full-time and part-time day and afternoon shifts available
• Work 15, 20, 25, or 40 hours per week
• Paid training
• Paid breaks
• Paid time off
• 401k
• Health and dental insurance (full time employment only)
• Weekly attendance bonus - $1 for each hour worked
• Performance bonuses
• Increase of $.50/hour after 45 days of employment