Seasonal Guest Engagement Specialist

Corporate Office - Knoxville, TN

October 2026 through Early January 2027

Help Create Meaningful Moments This Christmas Season

Christmas is our busiest and most exciting time of year, and we're looking for enthusiastic, service-minded individuals to help create unforgettable experiences for our guests.

As a Seasonal Guest Engagement Specialist, you'll be the friendly voice behind some of our most meaningful guest interactions. Whether you're helping someone find the perfect outfit, tracking down a special order, or turning a challenging situation into a positive experience, you'll play an important role in delivering the exceptional service our guests know and love.

If you enjoy connecting with people, thrive in a fast-paced environment, and love solving problems, we'd love to meet you.

Who Are We?

Altar'd State is a rapidly growing women's fashion brand with more than 120 boutiques in 38 states. We offer a place of respite and a distinctive shopping experience with the latest fashion finds, the most sought-after accessories, as well as charming home décor and gifts.

Our Mission

“Stand Out. For Good”. At Altar’d State, those four words are more than just our motto, they are why we exist. From Mission Mondays, where 10% of our net proceeds go directly to local charitable organizations, to our long-standing partnership with Coprodeli USA, in which we are in the process of building 22 schools for impoverished communities in Peru, we are committed to giving back in meaningful ways to those in need.

The Opportunity

As a Seasonal Guest Engagement Specialist, you'll support guests across Altar'd State, Altar'd State Kids, and AS Revival. You'll deliver thoughtful, personalized service across phone, live chat, email, and SMS while helping guests shop with confidence and creating experiences they'll remember.

What You'll Do

• Deliver exceptional guest service through phone, live chat, email, and SMS.

• Assist guests with placing orders, tracking shipments, processing returns, and answering billing inquiries.

• Resolve guest concerns quickly while striving for first-contact resolution whenever possible.

• Navigate multiple systems and applications simultaneously to research and resolve guest questions.

• Build trust and loyalty by providing warm, empathetic, solution-focused service.

• Learn our brands, products, promotions, and policies to confidently assist every guest.

• Partner with teammates and leaders to resolve more complex guest situations.

• Accurately document guest interactions while maintaining confidentiality and compliance with company policies.

• Contribute to a positive, collaborative team environment during our busiest season.

What We're Looking For

The ideal candidate:

• Has a passion for delivering world-class guest service.

• Enjoys building genuine relationships with guests.

• Thrives in a fast-paced, ever-changing environment.

• Is an excellent communicator, both written and verbal.

• Is comfortable multitasking across multiple systems and applications.

• Is organized, detail-oriented, and enjoys solving problems.

• Takes initiative while also being a dependable team player.

• Embraces the Stand Out For Good culture and values.

• Is flexible and excited to support the team during our peak Christmas season.

Required Qualifications

• High school diploma or equivalent.

• Outstanding written and verbal communication skills.

• Excellent computer skills, including Google Workspace.

• Strong organizational, analytical, and problem-solving abilities.

• Ability to manage multiple priorities in a fast-paced environment.

• Ability to sit for extended periods of time.

• Ability to lift up to 15 pounds.

• Availability to work evenings and weekends.

Preferred Qualifications

• Associate or Bachelor's degree.

• Six months or more of customer service experience.

• Retail, hospitality, or contact center experience.

Schedule

• Full-time seasonal position beginning in October 2026 and expected to continue through early January 2027.

• Employment is expected through early January. The assignment may end earlier or extend based on business needs and guest volume.

• Candidates must have flexible availability. Schedules and hours will adjust throughout the season based on guest demand.

• Must be available to work evenings, weekends, and throughout our peak Christmas season.

• Thanksgiving Day, Christmas Eve, and Christmas Day are scheduled days off.

• This is an on-site position located at our Home Office in Knoxville, TN. Remote work is not available.

Compensation & Perks

Starting Pay: $20.00 per hour

As a Seasonal Guest Engagement Specialist, you'll enjoy:

• Full-time hours during our busiest season.

• Thanksgiving Day, Christmas Eve, and Christmas Day off.

• Generous associate discount across all Stand Out For Good brands.

• Comprehensive paid training and ongoing coaching.

• A fun, collaborative team that celebrates wins together.

• Opportunity to be considered for future openings based on performance and business needs.

If you're passionate about helping others, love creating memorable guest experiences, and want to spend the Christmas season with a team that believes in making a difference, we'd love to hear from you.

Stand Out For Good, Inc. is an equal opportunity employer and values diversity. All employment decisions are decided on the basis of qualification, merit and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

We are proud to share that our associates have made us one of Fortune's Best Companies to Work For! Recently, our team has received the following recognition:

• #73 in Fortune 100 Best Companies to Work For® 2023

• #4 in Fortune Best Workplaces in Retail™ 2022

• #93 in Best Workplaces for Millennials™ 2023

• #34 in Fortune Best Workplaces for Women™ 2022