Patient Services Coordinator

AI Note-Taking Disclosure: We may use an AI-assisted tool during this interview for note-taking and documentation purposes. AI is not used to make hiring decisions or independently evaluate or select candidates. All employment decisions are made by members of our hiring team based on the candidate’s qualifications, experience, and overall fit for the position.

SynergenX-Low T Center-HerKare, are leading providers of hormone replacement and targeted wellness services, are seeking qualified Patient Services Coordinator to join our team! This is a great opportunity to jump start your career in the medical field. Our Patient Services Coordinator will work in conjunction with leaders in hormone replacement therapy and weight management. Would you like to be part of a great company with a bright future?

We offer two weeks paid training and great benefits! 

The Patient Services Coordinator is a vital member of the healthcare team, serving as the first point of contact for patients and visitors. This dynamic and energetic professional ensures a welcoming, efficient, and seamless patient experience from check-in to check-out. The Patient Services Coordinator is responsible for front desk operations, appointment coordination, payment collection, and providing comprehensive administrative support to the clinic staff.
In addition to managing daily front office functions, the Patient Services Coordinator oversees account activities related to our patients and clients, playing a key role in customer retention. Acting as the face and voice of the organization, the Patient Services Coordinator consistently delivers exceptional service, fostering positive relationships and patient satisfaction. Success in this role requires excellent communication skills, attention to detail, strong organizational abilities, and a solid understanding of medical terminology and clinic procedures.

Responsibilities:

• Greet patients warmly, check them in, and room them for their appointments
• Review, explain and resolve patient billing and insurance questions
• Serve as a subject matter expert in explaining insurance coverage, explanation of benefits and out of pocket costs to patients in a clear confident and compassionate manner
• Enter and update patient information and insurance details accurately
• Answer incoming phone calls promptly and professionally, directing calls and taking messages as needed
• Collect and process payments accurately when necessary
• Perform bi-monthly inventory based on center needs
• Attend monthly, quarterly or annual meetings as necessary
• Monitor and respond to center emails, text messages and faxes throughout the day, ensuring timely communication and follow up
• Ensure compliance with HIPPA and clinic policies
• Complete cash deposits at the bank twice weekly and maintain accurate records daily on the End Of Day spreadsheet
• Support clinic staff with administrative and clerical tasks as needed
• Maintain a clean, organized, patient friendly front desk and waiting area
• Keep snacks and supplements organized and stocked.

Requirements/Certifications:

• High school diploma or equivalent (required); associate degree preferred
• Previous experience in a healthcare of front office setting preferred
• Strong customer service and communication skills
• Ability to handle sensitive patient information with confidentiality and professionalism
• Proficiency in basic computer programs and electronic communication (email, fax, etc.)
• Highly organized and detail-oriented, with the ability to multitask and prioritize
• Pass a criminal background check.
• Clinic Hours M 8-5, T 8-7, W 8-1, Th 7-5, F 8-5, Sat 8-12 (required to work 2 to 3 Saturdays a month)

Benefits

• Health, dental and vision insurance
• Disability insurance
• 401k with 5% matching
• Scrubs provided
• PTO
• Tuition reimbursement
• Employee discount with a plus 1