Switchboard Operator

Overview Shifts Available: Variable Employment Type: Per Diem (PD/PRN) Hours: Variable Location: St Mary's Medical Center–Kansas City,MO We are seeking a PBX Operator, also referred to as aSwitchboard Operatoror Communication Operator in our communications department.The PBX Operatoris responsible foranswering the switchboard and overhead pages, greeting visitors, and directing them to theappropriate departments, while alsomonitoringhospital alarms and maintaining knowledge of the policies and procedures for all hospital emergency codes.This position is on a per diem basis, meaningPD/PRN as needed. Responsibilities Answer and route incoming calls to theappropriate hospitaldepartments, physicians, or staff promptly and courteously Assistvisitors and callers by providing information or directing them to theappropriate contacts, and promptly handle emergency calls by connecting them to response teams or on-call personnel Monitor andmaintainthe telephone system by reporting malfunctions to technical support and keepingaccuratecall logs and messages for staff and departments Support communication during hospital emergencies or critical events by coordinating calls and information flow Ensure compliance with hospital policies andmaintainconfidentiality when handling sensitive information Qualifications High School Diploma or Equivalent required (effective 4/1/14 for all new hires). Previous PBX experience preferred. Previous experience in office or receptionist. Effective written, verbal communication, and interpersonal skills. Ability to multi-task, prioritize needs to meet required timelines. Analytical and problem-solving skills. Customer Services experience preferred. Here are some of the benefits of working at Prime Healthcare: Competitive compensation Medical insurance benefit plan 401K Full benefits at Prime Healthcare: Employment Status Per Diem Shift Variable Equal Employment Opportunity Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: #J-18808-Ljbffr Prime Healthcare