Senior ServiceNow Administrator

Senior ServiceNow Administrator

We are looking for a Certified ServiceNow Administrator experienced with policy and procedural tasking as applies to ServiceNow Administration. The candidate will be responsible for the daily administration, maintenance, and Change Management/Change Control. ServiceNow Administration certification preferred.

List of tasks to be performed:

• Incident Management
• Problem Management
• Change Management
• Service Catalog
• Service Level Management
• Asset Management
• Based on functional specifications and application reviews, recommend/create application configurations, standards, and administrative evaluations
• Confirm that the configurations conform to USPS Standards
• Perform application support activities as specified
• Provide new development requirements as needed
• Document and verify the work being done meets Standards
• Unit Test the systems and provide SIT/CAT plans/assistance
• Act as an escalation point for ServiceNow Support for end user related inquiries or consultation of the ServiceNow Application system.
• Perform application and end user support as required; perform SME ServiceNow customer support
• Monitor IT ServiceNow emails and Incident tickets requesting technical assistance
• Submit updates to common data elements: categorizations, application data, location data, user data, knowledgebase articles, support group roles, report design, and CMDB
• Implement assigned Change Requests
• Perform monthly ServiceNow audit activities as defined
• Change Management operations support for ServiceNow
• Administrative and operations support for ServiceNow suite of services
• Planning and design of new applications and configurations implemented, including:
• Design and implementation of Organization group roles pertaining to each defined Organization
• Design and Implementation of Change Coordinator groups (if needed)
• Performance evaluation and monitoring
• New application integration
• Change Management oversight
• ServiceNow education/training
• Risk Management oversight
• Operations, maintenance, and management of ServiceNow platform
• System interfaces, eBonding & internal services (i.e., eAccess)
• ServiceNow Performance monitoring
• ServiceNow foundation data updates
• Monthly ServiceNow SOX audits
• CAT/Functionality tests prior to production implementations

A minimum of eight (8) to twelve (12) years' relevant experience. A degree from an accredited College/University in the applicable field of services is required. If the individual's degree is not in the applicable field then four additional years of related experience is required. Typically performs all functional duties independently. Note: Special credentials (licenses and/or certifications) may be required at the Task Order level on a case-specific basis.