PROGRAM DIRECTOR

Purpose - The Program Director serves as the authoritative figure and site administrator for the facility. This role ensures the safe, effective, and efficient implementation of direct care policies, treatment protocols, staff accountability, client experience, referral support, documentation standards, survey readiness, and facility performance. The Program Director functions as the CEO of the site within the Company's clinical and operational structure.Key Performance Indicators and ReportingMaintain facility average symptom reduction, mastery, client attendance, completion, and clinically indicated length of stay at or above Company targets.Maintain facility client satisfaction at 4.5 or higher with participation levels established by leadership.Maintain facility tour audits, environment-of-care audits, documentation audits, and fidelity audits at 90% or better unless higher standards are established.Maintain facility readiness for Joint Commission, state licensing, payer, safety, and documentation reviews, with corrective actions completed on time.Maintain average length of stay within the clinically expected range of 12-16 weeks or approximately 55-60 treatment days, unless clinical exceptions are documented.Maintain unused authorizations, early discharges, staff satisfaction, attendance, documentation accuracy, and census metrics within Company targets.Deliver weekly facility dashboard review, leadership meeting notes, and action-plan follow-up accurately and on time.Upon achieving these key performance indicators, your supervisor will meet with you to review progress and collaborate on establishing new performance goals that reflect continued growth and excellence.Core CompetenciesDemonstrate strong leadership of a behavioral health facility, including clinical quality, staff development, client safety, client experience, documentation, and operational discipline.Demonstrate advanced understanding of OCD, anxiety, ERP, IOP treatment structure, family engagement, group programming, and exposure-focused care.Demonstrate the ability to hold every role accountable without blurring ownership between clinical, BHT, facility, and front-office responsibilities.Demonstrate strong business judgment, including census awareness, staffing discipline, payer authorization awareness, referral relationship support, and budget stewardship.Demonstrate calm, direct communication during family escalations, staff conflict, performance issues, risk events, and survey readiness activities.Core Responsibilities - These duties may vary depending on job assignments and Company needs.Lead the assigned facility and ensure daily programming is safe, structured, exposure-focused, clinically effective, and aligned with Company policies and procedures.Supervise and coach facility leaders, including the Associate Program Director, clinicians, Clinical Intake and Discharge Coordinator, BHT Supervisor, Facility Coordinator, and front-office leadership.Review facility KPIs at least weekly and implement corrective action when outcomes, attendance, satisfaction, documentation, length of stay, authorizations, census, or staff performance falls below target.Ensure clinicians provide active, evidence-based care, timely treatment planning, medical-necessity documentation, risk assessment, family communication, and utilization support.Ensure BHT leadership maintains an active treatment floor, structured groups, completed scales, homework prompts, stocked materials, and strong client engagement throughout programming.Ensure the Facility Coordinator and front desk maintain environment-of-care readiness, customer service, check-in/check-out discipline, supplies, safety logs, and visitor procedures.Lead treatment-team meetings, leadership meetings, staff meetings, and facility huddles with clear agendas, decisions, owners, and follow-up dates.Support referral relationships and admissions credibility by ensuring clients and families have a consistent, professional, clinically sound experience from admission through discharge.Manage client, family, staff, payer, surveyor, and referral-source escalations promptly, professionally, and with appropriate documentation.Partner with Regional Program Director and other departments to solve staffing, training, revenue cycle, admissions, compliance, facility, and systems issues that affect site performance.Maintain a positive facility culture where staff are trained, coached, corrected, and supported in a manner that protects clients and strengthens the Company.Required QualificationsMaster's degree or higher in social work, counseling, marriage and family therapy, psychology, or a related behavioral health field required unless otherwise approved by leadership and permitted by state requirements.Active clinical license in good standing required or strongly preferred depending on state and assignment.Experience leading clinicians, BHTs, or behavioral health programming required; IOP, PHP, residential, outpatient, or specialty anxiety/OCD experience preferred.Demonstrated experience with treatment planning, clinical documentation, safety procedures, staff supervision, and clinical quality improvement.Experience with ERP, OCD, anxiety, exposure-based treatment, family engagement, or structured group programming strongly preferred.Must pass all required background checks and meet all Company, payer, licensing, and regulatory requirements.Skills and ExpertiseStrong facility leadership, team accountability, dashboard management, clinical judgment, and staff-development skills.Ability to maintain warmth with clients and staff while holding firm boundaries and high expectations.Ability to identify clinical drift, idle treatment time, weak documentation, attendance problems, poor family communication, and staff disengagement quickly.Strong written and verbal communication, meeting leadership, conflict resolution, and escalation-management ability.Ability to partner effectively with HR, Recruiting, Revenue Cycle, Admissions, Marketing, IT, Compliance, and Expansion without losing site accountability.Comfort leading in a fast-growing company where standards must remain high even when change is constant.Physical DemandsAbility to sit, stand, walk, and move throughout the facility during programming, meetings, groups, observations, and client-support activities.Ability to use a computer, electronic health record, phone, video platform, and standard office equipment for extended periods.Ability to occasionally lift or move office, clinical, or training materials up to 25 pounds, with reasonable accommodation as required by law.Ability to work in a behavioral health environment that may include emotionally distressed clients, family conflict, crisis escalation, and time-sensitive decisions. #J-18808-Ljbffr