GENERAL MANAGER

Job Description

Job Description

General Manager

Looking for a great place to work with an awesome team, a COMPETITIVE SALARY and BENEFITS? Then Ski's Truck & RV Sales is the place for you!

Ski's Truck & RV Sales is looking for a motivated General Manager to serve as the senior leader of the dealership, overseeing all operational aspects including Sales, Service, Finance, Administration, and Customer Experience. 

This role is responsible for driving performance, employee development, customer satisfaction, and profitability, while representing our company’s mission, values, and brand at the highest level. 

Responsibilities:

Strategic Leadership and Operations

• Direct all store operations across departments including Sales, Finance, Service, Warranty, and Customer Care.
• Set performance goals for the dealership and regularly monitor financial metrics such as profitability, expense control, and net revenue.
• Collaborate with department managers to optimize staffing, scheduling, and workflow efficiency.

Team Management and Development

• Recruit, train, coach, and retain high-performing staff across all departments.
• Conduct regular performance reviews, set clear expectations, and build a culture of accountability and engagement.
• Provide leadership development and succession planning to build future leaders within the dealership.

Customer Experience

• Ensure high levels of customer satisfaction and loyalty through effective processes and team behavior.
• Personally handle escalated customer concerns and complaints, ensuring swift resolution and customer retention.
• Represent and promote the company brand with professionalism, integrity, and consistency.

Financial Oversight

• Monitor profit/loss (P&L) statements, budgets, and departmental financial performance.
• Track and approve expenditures to ensure adherence to budget goals.

Marketing and Communications

• Work with the marketing team to determine effective advertising strategies.
• Stay informed on market trends, competitive landscape, and customer behaviors to adjust business plans accordingly.
• Communicate consistently and transparently with store teams and corporate leadership regarding performance, risks, and opportunities.
• Familiarity with Document Management Systems and Customer Relationship Management Systems.

Essential Job Skills:

• High school diploma or equivalent required; bachelor’s degree preferred.
• 1-3 years of multi-department dealership management experience, preferably at the GSM or GM level.
• RV industry experience highly preferred.
• Leadership/Vision: Inspires and motivates others; sets clear goals and leads by example.
• Customer Service: Responds to customer needs and concerns professionally and promptly.
• People Development: Coaches team members, provides feedback, and supports long-term career growth.
• Financial Acumen: Understands dealership financials, budgeting, and cost controls.
• Technology Use: Utilizes technology to improve operations; adapts to new systems quickly.
• Ethics/Integrity: Models professional behavior aligned with the company’s core values.
• Problem Solving: Analyzes situations, identifies solutions, and resolves issues effectively.
• Communication: Communicates clearly and persuasively with employees, leadership, and customers.
• Must be able to stand or walk for extended periods throughout the day.
• Must be able to lift 10–25 lbs. occasionally.
• Work may involve both office and dealership floor environments in any type of weather.

If you have the necessary experience and skills, we would love to hear from you.

**Competitive salary and benefits (i.e., paid time off, holiday pay, medical insurance, 401k plan) following eligibility period. Great opportunity for the right candidate.**

**Stop by Ski's Truck and RV Sales at 9272 E. U.S. Highway 36, Rockville, IN 47872 to complete an application or email your resume today. Apply now to join our team at Ski's Truck and RV Sales!**