Unit Clerk - Emergency Department (full-time)

Emergency Dept Services

Join Billings Clinic for outstanding quality of care, an exciting environment, interesting cases from a vast geography, advanced technology, and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet Recognition consecutively since 2006.

Stay at Billings Clinic for amazing teamwork, a caring atmosphere, and a culture that values kindness, safety, and courage. This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine! You can make a difference here.

Billings Clinic is a community-owned, not-for-profit, physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. Learn more about Billings Clinic and how we are recognized nationally for our exceptional quality.

Your benefits include a comprehensive and competitive benefits package to all full- and part-time employees (minimum of 20 hours/week), including medical, dental, vision, 403(b) retirement plan with employer matching, defined contribution pension plan, paid time off, employee wellness program, and much more.

Billings Clinic is proud to be recognized for nursing excellence as a Magnet-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years.

Shift: Day, Evenings, Nights, Weekends

Employment Status: Full-Time (.75 or greater)

Hours per Pay Period: 0.90 = 72 hours every two weeks (Non-Exempt)

Starting Wage DOE: $17.15 - 21.44

Under general supervision and according to established policies and procedures, provides clerical support that is specific for the assigned unit. Is a role model for personal service excellence with patients, visitors, and the interdisciplinary team. Supports unit activities that are essential to the smooth functioning of the patient care area. In monitored areas, observes patient's monitor, and reports any rhythm changes to the nurse. Understands how monitoring equipment works and can troubleshoot when problems occur.

Supports and models behaviors consistent with Billings Clinic's mission, vision, values, code of business conduct, and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental, and outside agency standards as it relates to the environment, employee, patient safety, or job performance.

Performs clerical duties to maintain unit flow which may include paperwork coordination, supply ordering, and daily quality checks. Utilizes electronic applications to support daily staff and patient workflow, which include, but are not limited to admissions and discharges, order entry, and procedures coordination. Effectively utilizes phone systems. Answers telephone calls, responds to routine inquiries, and relays other calls and messages promptly. Notifies appropriate personnel of requests.

Interacts promptly with a polite, courteous, and helpful disposition to assist patients/residents, family members, visitors, and the interdisciplinary care team. Utilizes performance improvement principles to assess and improve the quality of patient/resident services. Supports the Magnet Model of quality nursing care. Adheres to Billings Clinic safety standards, policies, and practices. Anticipates and identifies problems and safety issues and initiates appropriate action. Assists with limited patient/resident care duties such as answering call lights, responding to alarms, and delivering trays. Observes patient monitor and reports changes to patient's nurse. Can identify life-threatening dysrhythmias, maintain appropriate alarm limits, and edit memory on a regular basis, merging and deleting rhythms appropriately. Prints rhythm strips per unit standards and as needed for changes in patient rhythm or condition. Maintains report on each patient and gives shift report to oncoming Unit Clerk to include each patient's rhythm and CPR status.

Maintains competency in all organizational, departmental, and outside agency safety standards relevant to job performance. Performs all other duties as assigned or as needed to meet the needs of the department/organization.

Customer service techniques and personal service excellence (PSE) necessary to interact with patients/residents, families, and members of the interdisciplinary care team with a variety of developmental and sociocultural backgrounds. Verbal and written communication. Phone systems and telephone communications. Rhythm interpretations in monitored areas. Interact professionally and effectively with the public and interdisciplinary care team. Perform basic clerical work that may include ordering supplies, assembling charts, organizing, stocking, or quality checks. Concentrate and pay close attention to detail when working to ensure attention to detail and accuracy. Sit for prolonged periods of time. Utilize time management and organization concepts to maximize tasks efficiently. Maintain flexibility to adapt to a variety of workload assignments and/or interruptions. Recognize safety hazards and initiate appropriate preventative actions. Incorporate cultural diversity and age-appropriate care into all aspects of communication and patient/resident care; scope of services provided will encompass age groups ranging from infant through geriatric. To lift, push, and pull up to 50 pounds unassisted. Moderate complexity in prioritizing workload. Requires ability to handle frequent interruptions with a high degree of stress.

Education: High school graduate or equivalent, preferred.

Billings Clinic is Montana's largest health system serving Montana, Wyoming, and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses, and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital, and trauma center, based in Billings, Montana. Learn more at

Billings Clinic is committed to being an inclusive and welcoming employer, that strives to be kind, safe, and courageous in all we do. As an equal opportunity employer, our policies and processes are designed to achieve fair and equitable treatment of all employees and job applicants. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, religion, sex, gender identity, sexual orientation, pregnancy, marital status, national origin, age, genetic information, military status, and/or disability. To ensure we provide an accessible candidate experience for prospective employees, please let us know if you need any accommodations during the recruitment process.