Front Office Manager

Front Office ManagerHoliday Inn Washington DC National Mall offers a unique and rewarding experience for several reasons. Situated near the National Mall, the hotel is within walking distance of iconic landmarks such as the Smithsonian museums, the U.S. Capitol, and the Washington Monument. Our central location provides a vibrant and dynamic work environment. Our hotel fosters a supportive and inclusive work environment where teamwork and collaboration are highly valued. Employees are encouraged to bring their unique perspectives and ideas to the table, creating a dynamic and engaging workplace. Holiday Inn Washington DC National Mall is also actively involved in the local community, offering employees the chance to participate in various community service initiatives and events. This engagement not only enriches the community but also provides a sense of purpose and connection for team members.Overall, working at Holiday Inn Washington DC National Mall provides a blend of professional growth, excellent benefits, and a vibrant, supportive work culture. It's an exciting place to build a career, where you can thrive!We're looking for a Front Office Manager who leads with confidence, communicates with clarity, and thrives in a fast-paced, guest-focused environment. This role is essential to ensuring seamless operations, exceptional service delivery, and a positive team culture.The Front Office Manager is responsible for overseeing all front office operations, ensuring outstanding guest service, operational efficiency, and team engagement. This leader manages daily front desk functions, drives service excellence, supports revenue and guest satisfaction goals, and develops team members to perform at their best.The ideal candidate is a hands-on leader who balances operational discipline with a warm, approachable leadership style and a strong sense of accountability.Key ResponsibilitiesGuest Experience & Service ExcellenceEnsure all guests receive prompt, professional, and personalized service from arrival to departureResolve guest concerns and service recovery situations with urgency and professionalismMaintain high guest satisfaction scores and service standards aligned with brand expectationsMonitor lobby presence and guest interactions to ensure a welcoming and engaging environmentLead by example in delivering exceptional hospitality and creating memorable guest experiencesOperations ManagementOversee daily front office operations, including front desk, guest services, and night auditEnsure accurate room assignments, billing, and reservation managementMaintain compliance with brand standards, policies, and operational proceduresMonitor occupancy, room availability, and service flow to support operational efficiencyCoordinate closely with Housekeeping, Engineering, and other departments to ensure readiness and service deliveryTeam Leadership & DevelopmentRecruit, train, coach, and develop front office team membersConduct performance evaluations and provide ongoing feedback and supportFoster a positive, inclusive, and accountable team cultureCreate and manage staff schedules to ensure appropriate coverage and productivityLead daily stand-up meetings and communicate operational priorities clearlyFinancial & Administrative OversightSupport budget management, labor control, and expense monitoringReview daily reports and ensure accuracy in cash handling and financial transactionsMonitor payroll, overtime, and staffing levels to align with operational needsAssist in achieving departmental revenue and profitability goalsMaintain accurate records and ensure compliance with company policiesSafety & ComplianceEnsure adherence to safety, security, and emergency proceduresMaintain compliance with brand, company, and regulatory requirementsSupport training initiatives related to workplace safety and guest securityRespond appropriately to incidents and document reports as requiredQualificationsMinimum 2–3 years of hotel front office supervisory or management experienceStrong leadership, communication, and problem-solving skillsExperience in an upscale, lifestyle, or full-service hotel environment preferredProficiency in hotel property management systemsAbility to manage multiple priorities in a fast-paced environmentStrong attention to detail and organizational skillsFlexibility to work evenings, weekends, and holidays as operational needs requireCore CompetenciesGuest Service ExcellenceTeam Leadership & CoachingOperational AccountabilityConflict ResolutionCommunication & ProfessionalismTime ManagementDecision-Making Under PressureWork Environment & ExpectationsFast-paced hospitality environment requiring frequent interaction with guests and team membersAbility to stand, walk, and move throughout the property for extended periodsOccasional lifting of up to 25 poundsAvailability to support operations during peak periods, emergencies, or staffing needsBenefits and PerksDonohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, hotel room discounts, and MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work.*minimum 32 hours/week to qualifyWe also offer daily pay access, which lets you receive your earnings the same day you work, empowering you to manage your finances easily and confidently.If you're ready to bring your energy and skills to a team dedicated to delivering exceptional guest experiences, we want to hear from you! Apply today and be a key player in creating memorable moments for our guests.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.