Parts Counter Rep I

Job Description

Job Description

About Us:

At JX, we are more than just a provider in the diesel industry; we are a team united by core values that define our commitment to excellence. Our employees play a crucial role in assisting both internal and external customers with solutions for their needs. From entry-level opportunities to experienced roles, this position is tailored for motivated and career-minded individuals seeking the potential for growth and increased responsibility as they expand their knowledge.

Our values of Honoring Commitments, Creating Positive Experiences, Fostering Lifelong Learning, Exhibiting Pioneering Spirit, and Demonstrating Good Stewardship permeates every aspect of our company. Join us in growing all aspects of our business while embodying these values.

Job Purpose:

We are seeking a dedicated and customer-focused Parts Counter Representative to be the face of our company. The ideal candidate will not only possess a strong technical understanding of diesel engines but will also embrace and promote our core values in every customer interaction. As a Parts Counter

Representative, you play a pivotal role in ensuring our customers receive accurate and timely assistance in obtaining the right parts for their diesel equipment. With a dedication to honoring commitments, creating positive experiences, fostering lifelong learning, exhibiting a pioneering spirit, and demonstrating good stewardship, you will contribute to our mission of providing top-notch service to our customers.

Shift: Monday-Friday, 8:30 a.m. to 5:00 p.m.

Essential Duties and Responsibilities:

Honor Commitments:

• Delivering exceptional customer service by greeting customers, assisting in parts selection, answering questions, providing price quotes, and informing customers of companion part requirements and specials in-person and over the phone.

Create Positive Experiences:

• Keeping customers informed on the status of special order and back-ordered parts, and handling customer returns in a professional and courteous manner.

Foster Lifelong Learning:

• Assisting mechanics with acquiring parts, locating and securing parts from various vendors for shop jobs, and staying updated on industry trends and new products.

Exhibit Pioneering Spirit:

• Taking initiative to improve processes, enhance customer experiences, and contribute to the overall success of the parts department.

Demonstrate Good Stewardship:

• Helping to control and maintain inventory, ensuring accuracy in orders and stock levels, and minimizing waste and loss.

Other Duties as assigned:

• Adapt to the evolving needs of the organization and undertake additional responsibilities as required, reflecting our commitment to flexibility and responsiveness in meeting business objectives.

The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Competencies:

• Priority Setting
• Customer Service
• Technical Skills

Minimum Qualifications:

• Less than 1 year of counter experience
• No training completed
• No Business system experience
• Limited customer experience
• High School or equivalent
• Previous customer service experience
• Automotive or truck parts related experience a plus
• Intermediate Computer skills

Employee Benefits:

Insurance:

• Medical - PPO and HDHP options
• Flexible Spending Account (FSA)
• Health Savings Account (HSA) with company match
• Dental Insurance
• Vision Insurance
• Accident & Critical Illness Insurance
• Group Term Life Insurance (company paid)
• Short and Long-Term Disability (company paid)

Paid Time Off:

• Paid Time Off (PTO)
• Paid Holidays
• Volunteer Time-Off
• Paid Maternity/Paternity Leave
• Bereavement/Funeral

Compensation:

• 401(k) Retirement Plan with company match
• Incentive Programs
• Shift Differential Program
• Tool Rewards Program
• Safety shoe and glasses program

Other:

• Employee Assistance Program (EAP)
• Wellness incentives
• Company paid and provided uniforms
• Training: In-House, Instructor-Led, and Online

JX Enterprises, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.