Associate, Tax Credit Operations (New Market Tax Credit)

Associate, Tax Credit Operations (New Market Tax Credit)

Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Commercial Ops role may be the role for you! You must be within 50 miles driving distance from one of our Capital One hubs in Charlotte, NC, Plano, TX or Richmond, VA.

Tax Credit Operations supports the Capital Markets line of business in the Commercial Bank division of Capital One, consisting of a portfolio of tax credit investment products including New Market Tax Credits and Alternative Energy Tax Credits.

Associates on the Tax Credit Operations team develop expertise in areas such as: closing, booking, funding, servicing and account reconciliation.

Responsibilities:

• Manage a portfolio of active credit facilities and equity investments for New Markets Tax Credit
• Perform duties supporting new deal closings and exits
• Process loan and equity requests (draw downs, pay downs, interest payments); interest and exchange rate fixing, manual interest and fee calculations, as well as, billing and liquidations
• Work closely with respective business units and other internal partners to align needs and provide support as needed
• Perform manual loan tracking enhancements, cash breaks analysis, reconciliations of interest fees, and comprehensive testing of system enhancements
• Review of, and extraction from, legal documents for compliance, interpretation and operational viability
• Develop, design, and implement inter-departmental controls, risk-reducing processes
• Serve as liaison for both borrowers, lenders and investors by responding, resolving, and expediting inquiries, discrepancies, and special requests
• Establish and maintain Customer Satisfaction through positive and constructive client relations

Role Expectations:

• Delivers quality work and process efficiencies on a consistent basis
• Ability to prioritize workflow and manage multiple assignments or deliverables at once
• Ability to operate and excel in a team environment while maintaining professionalism and respect for team members and Capital One associates
• On-time and accurate execution of workflow
• Associate should be comfortable organizing, preparing, and executing ad-hoc presentations for team members and stakeholders
• Associate should be motivated to learn complexities of Tax Credit products, as well as, demonstrate an understanding of the products and processes supported by team to both immediate team members & partner groups
• Associate should possess excellent communication and interpersonal skills in order to interact effectively with Internal and External stakeholders
• Highly motivated professional, possessing strong analytical thinking, problem-solving skills, and attention to detail
• Associate should possess and be willing to contribute to the development of financial industry "Skills of the Future" which include but are not limited to:
• Tech Fluency - Candidate has a desire to understand top-level technology trends and the possibilities these trends offer their team and their LOB
• Design Mindset - Candidate doesn't just optimize, he or she challenges assumptions and constraints with the process
• Workload Management - Candidate gathers information from a broad range of sources to make the best decisions and work efficiently
• Adaptive Thinking - Candidate can consider different viewpoints that conflict with their natural bias

Work from Home Technology Requirements:

• A secure home office environment that is free from background noise and distractions
• A reliable private internet connection that is not supplied via cellular data or hotspot
• A private network that is password protected where you have ownership or line of sight to every device on the network
• Internet service must be provided by Cable or fiber Internet Service Provides (ISP)
• Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
• ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
• To validate ISP speeds from a Chrome browser, go to type Speed Test and run from the Google landing page
• Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

Work from Home Living Requirements :

• Candidates must live within approximately 50 miles of one of the hub locations based in 28203, 75024 or 23238 and be comfortable coming in person whenever required with no less than 24 hours notice.

Basic Qualifications:

• High School Diploma, GED, or equivalent certification
• At least 2 years of experience in banking operations

Preferred Qualifications:

• Bachelor's Degree or Military experience
• 2+ years of experience in Commercial Loan Servicing or Commercial Loan Operations
• 2+ years of experience using Advanced Commercial Banking System (ACBS)

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.