Pharmacy Operations Manager (Manager Patient Services)
We’re looking for a people-first leader who’s energized by building strong teams
and making a real impact in patient care. If you’re a motivated self-starter
with healthcare or pharmacy experience—and you thrive in fast-growing
environments—this could be a great fit.
As Manager of Patient Services, you’ll lead a team of Specialty Liaisons working
directly in hospital-based specialty clinics. You’ll support day-to-day
operations, coach performance, and make sure best practices are consistently
delivered for patients and partners.
- Lead, coach, and develop a team of Specialty Liaisons in specialty clinics
- Drive a high-quality patient experience while meeting service, growth, and
performance goals
* Support onboarding, training, performance feedback, and professional
development
* Partner closely with clinics, pharmacies, and internal Shields teams to keep
operations running smoothly
- Identify opportunities to improve workflows, efficiency, and patient outcomes
- Build strong relationships with clinic and health system leaders
- Ensure coverage, accountability, and consistent use of best practices
- Share updates and insights with leadership and collaborate on growth
initiatives
* Proven people management experience, ideally in pharmacy or healthcare
If you’re passionate about team leadership and improving specialty patient care,
we’d love to meet you.
Education & Experience
* Bachelor's degree or equivalent work experience required with a minimum of 2
years supervisory/management experience preferred
* 5 years working in a healthcare or pharmacy environment with direct patient
and clinician contact required
* National Certification as a CPhT (or equivalent) and prior experience as a
licensed pharmacy technician would be optimal in this role
* Experience working within a retail, hospital or provider type setting
communicating with physicians, nurses, and other healthcare professionals
(preferably in an outpatient or medical clinic setting) is a plus.
Job Salary: An employee in this position can expect a salary rate between $70,000 and
$95,000 plus bonus pursuant to the terms of any bonus plan if applicable. The
actual salary will depend on experience, seniority, geographic location, and
other factors permitted by law
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Solid computer skills are required, including proficiency in Microsoft Office
tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication,
documentation, and data management, as well as, navigating the internet and
web-based platforms. Data entry and computer skills will be evaluated through an
assessment as part of the pre-employment process.
Shields Health Solutions provides equal employment opportunities to all
employees and applicants for employment and prohibits discrimination and
harassment of any type without regard to race, color, religion, age, sex,
national origin, disability status, genetics, protected veteran status, sexual
orientation, gender identity or expression, or any other characteristic
protected by federal, state or local laws.
Shields Health Solutions is committed to providing an inclusive hiring
experience; if you need assistance or accommodation during the application or
interview process, please email .
