Operations Manager

Role description

JOB SUMMARY

Operations Managers are responsible for endtoend Operations Delivery for the assigned project includes Team planning delivery client interaction trouble shooting managing project operational parameters and stakeholder management

The primary focus is to balance the project constraints budget scope time risk quality and resource over the project lifecycle

The Operations Manager is responsible for managing all project resources including subcontractors and for establishing an effective communication plan with the project team and client

RESPONSIBILITIES

Lead all aspects of project planning documentation development of success criteria outcomes measurement and the successful handoff of projects through effective communication

Be responsible for successful delivery of the project by meeting and exceeding the set KPIs

Assess team performance and recommend improvements

Handle escalations from Customer Client Engineers and End Users

Oversee budget and resource plans to achieve the SOW

Coordinate the use of appropriate tools and techniques to guarantee the progress of the project and changes to the scope and schedule

Coordinate with Project Manager and Delivery Manager for Project Management Reviews

Identify and communicate with the customer for any new business opportunities

Responsible for automating operational activities adopting lean mythologies and performance optimization

SPECIALIZATION

In todays changing business needs and objectives project management relies on the onground workforce having better visibility and traceability of tasks assigned to them Project Management is the application of knowledge skills tools and techniques to project activities to meet or exceed stakeholder needs and expectations.

At LTM we use different tools and applications which help in planning and monitoring various operations and gives endtoend visibility of the projects We collaborate to deliver products within cost schedule and resource constraints achieving customer satisfaction goals

Experience

Above 10 years of support or equivalent experience including a customer facing or customer support roles 4 years of Technical Support Operations Project management experience is an advantage

Time of operation

This team will be in 24X7 shift model Therefore should be flexible to cover during holidays and weekends to accommodate MS roster

Mandatory Qualification: Applicants must possess a current, valid U.S. Passport. Candidates who do not meet this requirement will not be considered.