Product Designer

Product Designer

Kyivstar.Tech is looking for a product designer to join our B2B product team working on a web platform for business customers that use satellite connectivity services and connected network equipment. This role is not only about designing screens. We are looking for a strong product-minded designer who can work in discovery, frame problems, challenge assumptions, build scalable UX concepts, and help the team turn complex technical and business processes into clear, flexible, and technically viable product solutions. You will work in a cross-functional environment side-by-side with product owners, business analysts, engineers, QA, and other stakeholders. The product will serve B2B customers with different company sizes, user roles, device fleets, billing models, service plans, operational workflows, and technical scenarios. We need someone who can think beyond a single client request and design solutions that can scale across multiple companies, domains, and use cases.

About us Kyivstar.Tech is a Ukrainian hybrid IT company and a resident of Diia.City. We are a subsidiary of Kyivstar, one of Ukraine's largest telecom operators. Our mission is to transform lives in Ukraine and beyond by creating innovative technological solutions that unleash the potential of businesses while meeting the evolving needs of users. With over 500 specialists working across diverse domains — from mobile and web solutions to the design, development, support, and maintenance of high-performance systems — we are committed to driving meaningful change. We embrace an entrepreneurial culture that fosters continuous growth, challenges conventional thinking, and inspires the creation of transformative products.

What you will do

• Act as a product designer within a cross-functional full-stack product team, contributing to team-level outcomes and shared KPIs
• Lead the design process in discovery: from problem framing and task clarification to hypotheses, concepts, validation, and delivery
• Translate complex B2B service, device management, connectivity, billing, and operational processes into scalable UX solutions for a web customer platform
• Design interfaces for dashboards, device lists, device detail pages, traffic usage reports, service status monitoring, subscription management, billing, payments, and support-related workflows
• Create UX flows that help business customers understand which devices are connected, whether they are active or inactive, how much traffic they consume, what speeds they deliver, and what costs are associated with their usage
• Design experiences for adding new devices, connecting them to existing services or equipment, managing service plans, changing subscriptions, and tracking the status of requests
• Think beyond a single use case or client request and design solutions that can work across different companies, industries, fleet sizes, service models, and operational scenarios
• Build abstractions from specific business cases and turn them into reusable, flexible product patterns for device management, monitoring, analytics, billing, and service administration
• Challenge requirements and product assumptions by asking "what if" questions: what happens if a client has 5 devices, 500 devices, several locations, different user roles, multiple subscriptions, usage limits, billing periods, or service states?
• Conduct user research, stakeholder interviews, contextual inquiries, and workflow analysis to uncover user needs, business logic, technical constraints, and friction points
• Develop hypotheses and validate them through prototypes, usability testing, analytics, and iterative feedback
• Collaborate closely with engineers to understand technical constraints, implementation logic, APIs, data availability, frontend limitations, monitoring logic, billing logic, and system dependencies
• Prepare clear design documentation that helps engineers understand not only how the interface should look, but why it should work this way
• Apply existing design system components and patterns; contribute to the growth of Kyivstar's corporate design system when existing solutions are insufficient
• Use product analytics and qualitative feedback to evaluate the impact of design decisions and improve usability, efficiency, transparency, and scalability
• Provide design QA during implementation to ensure that delivery matches both visual quality and product intent
• Optionally use AI-based tools, prototyping tools, low-code/no-code, or vibe-coding approaches to explore ideas, structure tasks, validate assumptions, or speed up design workflows

Qualifications and experience needed

• Product design experience: 4+ years as a product designer, UX designer, or similar role, preferably in SaaS, B2B, B2B2C, telecom, connectivity services, IoT, network management, billing platforms, CRM, support tools, or complex operational products
• Discovery maturity: ability to work with ambiguous problems, frame tasks, identify constraints, form hypotheses, and shape product direction before moving into UI execution
• Systems thinking: ability to see a product as a system of roles, workflows, scenarios, permissions, configurations, devices, subscriptions, usage data, service states, billing rules, and business logic — not just as a set of screens
• Conceptual thinking: ability to move from a specific client request to a more abstract, scalable solution, and then translate it back into a concrete interface
• Complex interface design: strong experience designing admin panels, dashboards, tables, multi-step flows, configuration interfaces, role-based experiences, analytics views, billing flows, or workflow-heavy products
• B2B/SaaS mindset: understanding of how products work for different companies, teams, roles, and business processes; ability to design for more than one customer context
• Data-heavy UX: ability to design clear interfaces for device statuses, usage metrics, traffic consumption, speed indicators, billing periods, payment amounts, service limits, alerts, and operational events
• Technical understanding: solid understanding of how frontend development works, including responsive layouts, components, constraints, data states, empty states, loading states, error states, and modern web interface logic; basic knowledge of HTML/CSS concepts such as flexbox is a plus
• Collaboration with engineers: ability to discuss trade-offs, implementation complexity, technical limitations, API constraints, data availability, and product feasibility with developers
• Research and analytics: experience with qualitative and quantitative methods, including user interviews, usability testing, workflow analysis, product analytics, and feedback synthesis
• Argumentation: ability to clearly explain and defend design decisions, compare alternatives, describe consequences, and show why a particular solution is appropriate
• Critical thinking: ability to challenge requirements, avoid jumping to the first obvious solution, and consider edge cases, future scaling, and long-term product impact
• Design systems: hands-on experience using and extending component libraries; familiarity with structured design systems and Figma libraries
• Tools: strong proficiency in Figma and prototyping tools; ability to present design work clearly to stakeholders and developers
• Communication: strong collaboration skills, comfort working in Agile/Scrum teams, and ability to communicate clearly in Ukrainian and English

Nice to have

• Experience with telecom, connectivity, satellite internet, IoT, network monitoring, device management, enterprise service platforms, billing systems, or customer self-service portals
• Experience with CRM, customer support, contact center, communication, telecom, or enterprise workflow products
• Experience in modern SaaS startups or product companies where designers had broad ownership and direct influence on product decisions
• Experience designing products with dashboards, usage analytics, alerts, service status monitoring, payments, subscriptions, or operational reporting
• Experience with AI-powered SaaS products or AI-based product workflows
• Previous frontend, business analysis, product management, or technical background
• Experience with low-code/no-code tools, vibe coding, AI prototyping, or prompt-based workflows
• Understanding of AI tools beyond surface-level usage: ability to use them critically, structure tasks well, and recognize their limitations
• Experience designing products with integrations, APIs, automation flows, complex permissions, multi-role user models, or high-volume operational data

You may be a good fit if you

• Do not wait for a perfect task description — you help shape the task yourself
• Ask strong "what if" questions before jumping into UI
• Can think about how one feature will work for different companies, different device fleets, different service plans, and different business processes
• Are comfortable working with uncertainty, incomplete context, technical dependencies, and complex constraints
• Can challenge product and technical stakeholders constructively
• Care about both product value and implementation feasibility
• Think in systems, patterns, scenarios, data states, operational workflows, and long-term scalability