Operations Manager

Description

Schedule

Monday-Friday 8:00am-5:00pm

Position Summary

The Operations Manager is responsible for leading the bank's deposit operations function, ensuring that all deposit-related processes are accurate, efficient, compliant, and customer-focused. This role combines operational leadership, process improvement, regulatory compliance, team management, and strategic planning to support both customers and internal employees.

The Operations Manager serves as a subject matter expert for deposit operations, electronic payments, legal processing, account restrictions, dispute management, and regulatory compliance while working closely with branch personnel, fraud management, compliance, accounting, and executive leadership.

Duties and Responsibilities

• Shape operations strategy and drive process improvements, identify opportunities to streamline workflows, enhance efficiency, and reduce risk. Implement best practices and automation solutions to optimize workflows while ensuring accuracy and compliance with regulatory standards.
• Manage and oversee the daily operations for check clearing, ACH processing, transaction processing, debit card operations, remote deposit capture, wires, internet banking, and reconciliation within the required timeframes and troubleshoot item processing issues.
• Develop plans and objectives to ensure that deposit operational functions deliver a high standard of service to customers and employees.
• Maintain current knowledge of technological developments as related to areas of responsibility.
• Manage relationships with third-party vendors and service providers involved in deposit services, including assisting contracts, coordinating audits, monitoring service levels, and ensuring compliance with agreements
• Supervise deposit operations staff and provide coaching, performance evaluations, ongoing training and development to strengthen their skills.
• Manage various special projects assigned to the operational area as delegated by management.
• Implements and maintains established department and Bank policies, procedures and objectives and quality assurance.
• Collaborate with product development teams to review and enhance deposit procedures and services and ensure timely implementation of product updates and enhancements.
• Establish rapport while managing escalated and complex customer issues and ensuring high-quality customer service.
• Serve as the bank’s deposit operations expert, providing guidance and support on deposit related products, services, and procedures.
• Exhibits superior customer service as a River Bank team member.
• Perform other duties as assigned to support the overall goals of the organization.
• Sweep, vacuum, and dust as needed to maintain appearance of branch.

Requirements

• Bachelor degree in Business Administration, Accounting, Finance, or related field, and will consider equivalent combination of education and experience in lieu of.
• Five (5) years experience in deposit operations within a bank or credit union.
• Five (5) years of leadership experience with a demonstrated ability to build, develop, and lead successful team.

Desired Knowledge, Skills, and Abilities

• Extensive knowledge of deposit products, payment services, card operations, fraud prevention, and related regulations.
• Strong analytical, problem solving, and decision-making skills, with the ability to interpret data, identify trends, and drive informed business decisions.
• Excellent communication, presentation, and interpersonal skills with the ability to collaborate across all levels of the organization.
• Proven experience managing operational performance, vendor relationships, and strategic initiatives.
• High degree of professionalism, integrity, and discretion when handling sensitive and confidential information.
• Strong change management and execution discipline (planning, communications, adoption reinforcement, sustainment).
• Ability to work effectively in a customer service environment requiring both face-to-face and phone-based support.
• Strong working knowledge of Windows tools (Excel, Word, Outlook).

River Bank provides a diverse and inclusive work environment. We are an equal opportunity employer dedicated to hiring individuals with disabilities and protected veterans. EOE M/F/D/V