Deposit Operations Generalist

Job Description

Job Description

SUMMARY:

The Deposit Operations Generalist is a key member of the Deposit Operations team, responsible for performing a wide range of operational, research, and compliance functions to support branches, customers, and internal departments. This role requires advanced knowledge of deposit products, core banking systems, regulatory requirements, and operational procedures. The position ensures accuracy in account maintenance, reconciliation of internal and external accounts, and adherence to all federal and state regulations. Deposit Operations employees have been designated as essential employees requiring them to be in the office or VPN access in event of inclement weather/disaster etc.

ESSENTIAL FUNCTIONS:

• Perform research requests for branches and customers using imaging systems.
• Verify assets, deposits, mortgages, and credit references; process billing for research time and fees.
• Gather and provide documentation for subpoenas, audits, and estate closings. Summons and Grand Jury Summons.
• View daily/monthly reports for exceptions and errors; research and correct.
• Receive and process new and revised deposit account signature cards (DDA, Savings, CDs).
• Review new account documentation daily to ensure compliance standards are met.
• Assist branches, Treasury, and Business Support with inquiries involving business accounts, account analysis, and dynamic transfers.
• Correct account errors and update accounts (e.g., dormant, return mail, closed, charged-off).
• Open and monitor special accounts such as ICS, and CDARS
• Maintain tax-favored accounts (IRAs, HSAs) and process contributions/distributions.
• Reconcile and process adjustments for internal DDA accounts (IRA, CD, Holiday Club).
• Handle employee deposit account maintenance requests from branches and HR.
• Process unposted items for CDs, Safe Deposit Boxes, and General Ledgers.
• Process cash letter adjustments and corrections on deposits and paid items.
• Monthly review Preneed Burial reports, make corrections, and send reports to funeral homes.
• Review and process IRS B & C notices, penalty letters, and initiate backup withholding per IRS regulations.
• Process IRS levies and garnishments; hold funds, notify customers, and remit payments per instructions.
• Daily, monthly, and quarterly reporting of state and federal tax withholding.
• Process indemnifying agreements for lost/stolen official checks.
• Assist with the annual escheatment process for deposit accounts, official checks, and safe deposit box contents, including sending notices, reporting, and remitting funds to the NC State Treasurer in compliance with state regulations.
• Remit IOLTA funds to NC, VA and SC Bar Associations.
• Participate in mergers and acquisitions through testing and post-merger review; attend merger meetings as needed.
• Maintain compliance with Bank Secrecy Act, Anti-Money Laundering Act, and all federal/state regulations.
• Complete annual compliance training and adhere to corporate policies and Service Excellence standards.
• Perform other duties as assigned.

GENERAL QUALIFICATIONS:

Knowledge & Experience :  These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position.  Individual abilities may result in some deviation from these guidelines.

• High school diploma or general education degree (GED); or the equivalent combination of education and experience. 
• Work related experience should consist of duties in a business environment and should consist of 3-5 years of work-related experience should consist of duties in a Banking environment understanding the full cycle of banking-customer impact as well as operational processes and compliance. Experience in an operational support role required.  
• Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related. 
• Intermediate knowledge of Bank operations and other Bank operational policies and procedures. 
• Excellent organizational and time management skills - ability to work with minimal supervision. 
• Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs. 
• Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct personnel.
• Additional preferred skills include customer service, product knowledge, quality focus, problem solving, documentation skills, listening, phone skills, conflict resolution, information analysis, and multi-tasking.

Physical Demands/Work Environment:   Vision, hearing, speech, dexterity, visual concentration.  A valid driver’s license is required.  Must have the ability to stand, walk, sit and use hands and fingers.  Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled.  The environment is a professional office with standard office equipment.

Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations’ environment.  Must be able to pay close attention to detail and be able to work as a member of a team.  Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations’ situations.  Must have the ability to exercise discretion as well as appropriate judgments when necessary.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.