Automotive Service Advisor

Job Description

Job Description

Van Horn ­­­­Ford of Lomira has an outstanding opportunity for an eager and professional Service Advisor that will  establish rapport and trust with the customer and technicians while maximizing our profit opportunities.

Family Born. Employee Owned. The Van Horn Automotive Group has been empowering people and amazing customers since 1966, and now has over 17 locations throughout Wisconsin with over 800 employees. Being employee-owned offers a unique benefit that invests in you and your future. As a 78% owner, our employees receive contributions to a qualified retirement plan that is 100% funded by the company!!

If you are dedicated to providing an outstanding customer experience and want to work with a great team, we invite you to apply! 

Why work as a Service Advisor at Van Horn:  

• Generous paid time off policy including vacation, personal days, and holidays
• No Sunday’s
• Gym/workout reimbursement
• Tuition reimbursement
• Health, Dental Vision, 401k & more!
• Paid volunteer time (16 hours of paid time off annually to volunteer for organizations of your choice in addition to our generous paid time off (PTO) plan)
• Employee discounts on vehicles, parts, and service
• Employee Stock Ownership Program (ESOP)
• Professional work environment 
• Promote from within culture
• Community involvement
• Employee referral program 
• Holiday parties, brewer game, summer picnic & more!

Your Responsibilities:

• Greet customers promptly and pleasantly 
• Communicates with customers to determine the reason for the visit and the nature of the mechanical problem and/or scheduled maintenance 
• Perform vehicle walk around with customer to determine needed repairs. 
• Review vehicle maintenance history and make recommendations
• Provide the customer with available options for repairs while explaining the benefits of timely repairs
• Sell recommended service work to customers based upon mechanics diagnosis
• Provide the customer with a written cost estimate of repairs and an estimated time needed for repairs
• Inform dispatcher of incoming work and ensure customer’s needs are understood by the technician
• Follow up with technicians and the parts department on the progress of repairs to ensure timely completion of work
• Notify customers on the status of their vehicle, based on how the customer wants to be informed. (Minimum of 2x per day)
• Verify warranty and service contract coverage and administer claims for qualifying repairs
• Follow up with customers to ensure customer satisfaction
• Review completed work and charges with the customer and/or send a digital invoice for online payment.
• Daily collaboration with the BDC team including prompt response to customer inquiries

Qualifications:

• High School Diploma or equivalent
• Valid Driver’s License
• Previous customer service experience preferred but not required
• Must be organized, reliable, and able to work in a fast-paced environment

For more information on what its like to work at Van Horn visit: vhcarsrecruiting.com !

Monday - Friday: 7:30am - 5:00pm