Claims Examiner

Role Description

The management of bodily injury claim files, both with and without attorney representation, including investigation, evaluation, and settlement of assigned claims. This position will handle DOT claims, pre-suit bodily injury claims, and lawsuits serving as a technical resource to team members for complex claim matters. Incumbents have up to $100,000 reserve authority; $75,000 settlement authority and $50,000 payment authority.

• Responsible for the investigation, liability determination, negotiation, financial analysis and settlement of claims.
• Lead and direct external parties (attorneys, investigators, vendors) when necessary to bring about the successful settlement of claims.
• Communicate with internal/external parties (insurance Companies/plaintiff/attorney/adjusters/witness/law enforcement, etc.) to bring about the successful settlement of claims.
• Prepare for and advocate at depositions, trials and mediations for the Company.
• Collaborate regularly with defense counsel to strategize and formulate plans for defense.
• Responsible for following claims department processes and procedures (diary/reserving/coding/contact) in an effort to bring about the appropriate settlement of claims.
• Proactively work to assist others in achieving the organization's objectives.

Qualifications

• 5+ years' complex claims experience required.
• Claims experience in transportation industry required.
• Must possess excellent investigative skills with the ability to achieve optimal conflict resolutions.
• Must possess excellent negotiation skills and be able to appropriately influence and persuade others.
• Must be able to analyze complex situations.
• Must possess excellent fact-finding skills with the ability to gather detailed information.
• Must be able to effectively manage multiple demands.
• Must be able to work independently or in a team environment.
• Bachelors' degree in related field or equivalent combination of education and experience required.
• Maintain state licensing where required.
• Successful completion of claims certification schools/classes such as AIC, AEI, ARM, CPCU preferred.

Benefits

• 401k, Medical, Dental, Vision, Disability, Supplemental and Life Insurance as well as pet insurance.
• Employee Stock Purchase plan, paid training, wellness programs, Flexible Spending Account, Tuition Assistance Programs (subject to change), Military Leave, and discounts with our vendors.
• Volunteer opportunities to support our local communities.
• Training, Development & Growth Opportunities.
• Diversity, Equity and Inclusion initiatives.