Industrial Customer Service Administration

Job Description

Job Description

General Summary:

This position will interact with carriers, the Shipping Office and warehouse personnel to insure the efficient flow of orders to customers in a high volume, fast paced distribution environment.

This is in Fostoria, OH reporting: Thursday and Friday 10:00 p.m. - 6:00 a.m. and Saturday and Sunday 6:00 p.m. - 6:00 a.m.

Essential Functions :

• Responsible always for promoting a safety culture and awareness within their area of responsibility.
• Process order pick lists in SAP.
• Allocate orders in WMS (Warehouse Management System) in a timely fashion.
• Allocate and sort orders based on specific customer and carrier requirements.
• Identify product issues and communicate to Inventory Control Group.
• Resolve and document substitution and potential order cut issues with Inventory Control Group, Corporate customer service and planners.
• Print bills of lading.
• Coordinate all carrier appointments using Blue Jay and update the WMS/SAP systems as necessary.
• Manage the customer service window, dealing with multiple carriers in proper load assignment, processing paperwork and Bills of Lading and issue resolution.
• Coordinate rush orders with Corporate customer service, planners, and warehouse personnel.
• Resolve transportation issues with carriers and Corporate transportation department.
• Bill orders daily upon shipment verification from the warehouse. Process shipping documents by keeping detailed records and utilizing the filing system effectively.
• Prioritize orders for picking.
• Run and publish appropriate reports as necessary
• Active participation in process improvement teams and continuous improvement efforts.
• Working with the Old Fort Facility and sister facilities on inbounds using Fourkites and other means of communication.
• To work as a Team with all functions of the Distribution Center.
• Other projects and duties as assigned.

Knowledge, Skills, and Abilities :

• Excellent interpersonal skills – ability to build positive relationships at all levels of the organization
• Excellent communications skills – ability to communicate clearly and concisely in multiple media – verbal, written, etc.  Must have ability to communicate clearly in English – verbal and written.
• Excellent organizational/time management skills.
• Ability to prioritize work assignments in a fast-paced work environment, calm under pressure and flexibility to adapt to changing schedules as appropriate.
• Strong customer service skills, ability to deal with the external public (carriers).  
• Strong computer skills (SAP, WMS, and MS Office Suite).
• In-depth knowledge of distribution operations, including equipment, materials, workflow, etc.

Education and Experience :

• High school diploma required, associate degree or vocational certificate preferred.
• 1-3 years proven experience in a high-volume distribution environment preferred.

We’ve been making products that millions enjoy and rely on since 1846. We are a $4.9 billion company located in Ewing, New Jersey and are one of the fastest-growing consumer packaged goods companies.

Added to the S&P 500 in 2016, our brands are instantly recognizable across three primary segments:

Our Consumer Domestic segment includes our thirteen power brands, ARM & HAMMERTM, TrojanTM, First ResponseTM, NairTM, SpinbrushTM, OxiCleanTM, OrajelTM, BatisteTM, XTRATM, WaterPikTM, FlawlessTM and ZICAMTM.

Company Description

We’ve been making products that millions enjoy and rely on since 1846. We are a $4.9 billion company located in Ewing, New Jersey and are one of the fastest-growing consumer packaged goods companies.\r\n\r\nAdded to the S&P 500 in 2016, our brands are instantly recognizable across three primary segments:\r\n\r\nOur Consumer Domestic segment includes our thirteen power brands, ARM & HAMMERTM, TrojanTM, First ResponseTM, NairTM, SpinbrushTM, OxiCleanTM, OrajelTM, BatisteTM, XTRATM, WaterPikTM, FlawlessTM and ZICAMTM.