Customer Service Rep

Company Description

Vistar customers are everywhere people work, play, and shop. Vistar is America's leading candy, snack, and beverage distributor with more than 25 distribution centers delivering everything from popcorn to healthy meal replacements anywhere in the U.S. The company has thrived by innovating, exceeding customer expectations, and fostering a collaborative culture built on teamwork, doing what's right, and giving back to the communities they serve.

Job Description

Position Summary

The Customer Service Representative is responsible for providing exceptional service to customers by handling inquiries, processing orders, resolving issues, and ensuring customer satisfaction. The CSR serves as a key point of contact between customers and the company while maintaining a professional and positive customer experience.
Essential Duties and Responsibilities

• Answer incoming customer calls, emails, and other communications in a timely and professional manner.
• Process customer orders accurately and efficiently.
• Research and resolve customer complaints, concerns, and service issues.
• Maintain customer records and update account information as needed.
• Monitor order status and communicate updates to customers.
• Collaborate with Sales, Operations, Transportation, and Warehouse teams to resolve customer concerns.
• Handle pricing inquiries, product availability requests, and delivery-related questions.
• Document customer interactions and resolutions within company systems.
• Meet established productivity, quality, and customer satisfaction goals.
• Perform other duties and special projects as assigned.

Required Qualifications

High school diploma or GED required; Associate's or Bachelor's degree preferred.
Previous customer service experience preferred.
Strong communication and interpersonal skills.
Excellent problem-solving and conflict-resolution abilities.
Proficient in Microsoft Office applications and customer management systems.
Ability to multitask and prioritize workload in a fast-paced environment.
Strong attention to detail and organizational skills.

EEO Statement

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.