Lifestyle Manager

Company Overview :

RealManage is a prominent national firm recognized on the Inc. 5000 list, operating across 16 states + Washington DC and serving a diverse array of clients including homeowners' associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. Our client base also includes nationally renowned developer and builder clients.

Ranked among the top firms in the community management industry (#3 out of 5,000+), RealManage distinguishes itself by delivering exceptional solutions at competitive prices. We leverage cutting-edge cloud-based technologies and mobile apps, supported by industry-leading practices and a highly skilled workforce.

Our mission at RealManage is to offer comprehensive and innovative solutions that consistently surpass customer expectations. We prioritize transparency and visibility in all client interactions, continuously measuring our performance to achieve rapid improvement. We foster a workplace culture that promotes professionalism, encourages growth, and embraces diversity. By maintaining financial strength and focusing on continual innovation, we aim to lead the industry with pioneering advancements.

Join RealManage and contribute to a company dedicated to excellence, innovation, and delivering unparalleled service in community management.

RealManage is a values-based company with the following values as our guiding principles:
• Integrity : we always do the right thing.
• Respect : for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness : more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships : we are a professional services company; people do business with people they like.
• Always Improving : never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

The Administrative Assistant/Lifestyle Manager is a portfolio-based position supporting multiple communities and combines administrative responsibilities with community lifestyle and event coordination. This role works closely with Community Association Managers (CAMs) and other team members to provide exceptional service to residents, Board members, and developer partners across an assigned portfolio of communities.

A significant focus of this position is the planning, promotion, coordination, and execution of community events and lifestyle programming. The Lifestyle Coordinator is responsible for helping create engaging experiences that encourage resident participation, strengthen community connections, and enhance the overall quality of life within the communities we manage.

Because each community is unique, the position requires the ability to manage multiple calendars, events, priorities, budgets, vendors, and community expectations simultaneously while maintaining a high level of organization and customer service.

Essential Duties and Responsibilities

• Adhere to the company's guiding principles and established service standards, including responding to calls and emails within 24 hours.
• Provide administrative and lifestyle support across an assigned portfolio of communities, effectively balancing priorities and deadlines among multiple associations.
• Work closely with Community Association Managers to identify each community's lifestyle goals, event needs, budgets, and annual programming priorities.
• Develop and maintain annual and seasonal event calendars for assigned communities.
• Plan and coordinate a variety of community events, including holiday celebrations, family events, social gatherings, resident mixers, pool events, festivals, educational programs, contests, community service initiatives, and other Board-approved activities.
• Manage events from concept through completion, including theme development, budgeting, vendor sourcing, proposals, contracts, scheduling, logistics, entertainment, food and beverage coordination, supplies, decorations, setup, event-day hosting, breakdown, and post-event follow-up.
• Serve as an onsite host and VCM representative at community events, engaging with residents and helping create a welcoming, professional, and enjoyable experience.
• Coordinate event setup, execution, and cleanup with CAMs, vendors, volunteers, and other team members.
• Solicit competitive proposals and coordinate with event vendors, entertainers, caterers, rental companies, and other service providers.
• Monitor event expenditures and work within each association's approved lifestyle and event budget.
• Solicit and coordinate sponsorship opportunities when appropriate to supplement community event budgets and expand programming.
• Create and distribute event promotions, themed flyers, community announcements, registration information, and other communications while following company and legal guidelines.
• Manage community event calendars, RSVPs, registrations, attendance information, and related online content.
• Assist with community email blasts, newsletters, event reminders, and other resident communications.
• Recruit, organize, and coordinate resident volunteers when appropriate.
• Provide support to resident-led clubs, committees, and groups as authorized by the association.
• Conduct resident surveys and gather feedback regarding previous events, community interests, and ideas for future programming.
• Maintain detailed documentation for community programs and events, including Event Planning Sheets, budgets, attendance, vendor information, Event Reviews, and post-event follow-up.
• Prepare thank-you communications and vendor or sponsor acknowledgments as appropriate.
• Welcome and assist new homeowners as required by individual communities, including providing community information, amenity information, website resources, event information, and applicable rules and procedures.
• Assist with amenity access systems, key fobs, gate decals, mailbox information, and other resident services where applicable to the assigned community.
• Provide amenity or community tours when required.
• Serve as a resource and liaison among residents, the HOA, Community Association Manager, Board, developer, vendors, and other stakeholders.
• Assist in maintaining community websites and resident information as assigned.
• Address and help resolve resident and guest concerns within the scope of the position, escalating matters to the appropriate Community Association Manager when necessary.
• Build positive relationships with residents across the assigned portfolio to promote participation, effective communication, community harmony, and strong customer satisfaction.
• Maintain event supplies and inventory and coordinate purchasing based on the needs and approved budgets of individual communities.
• Travel between assigned communities and attend events, meetings, and activities as required. Because community events may occur outside normal business hours, occasional evening and weekend availability is required.
• Attend company meetings, training sessions, and departmental meetings as required.
• Conduct business with the highest standards of personal, professional, and ethical conduct.
• Demonstrate sound judgment, organization, creativity, and the ability to anticipate and resolve issues before they negatively impact an event or resident experience.
• Effectively prioritize multiple projects, events, communities, and deadlines in a fast-paced environment.
• Perform additional administrative, lifestyle, and community-related responsibilities as assigned.

What Success Looks Like

Success in this position means creating well-organized, engaging community experiences while providing dependable administrative support across a portfolio of associations. The ideal candidate is highly organized, creative, outgoing, customer-service focused, and comfortable taking ownership of an event from the initial idea through execution.

This individual should enjoy interacting with residents, building relationships, coordinating vendors, hosting events, and creating memorable experiences while also possessing the organizational skills necessary to manage multiple communities, calendars, budgets, and priorities at the same time.

Disclaimer
This description is not intended to be an exhaustive list of duties. The employee may perform other duties as assigned to meet the ongoing needs of the organization. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position.

Education/Work Experience Requirements:

• High school diploma or equivalent GED required.
• Previous experience in an administrative capacity required.
• Previous Event Coordinator experience preferred.
• Excellent verbal and written communication skills, with the ability to effectively engage with both internal and external customers.
• Maintain reliable transportation & a valid driver's license
• Attend all mandatory company functions
• Proficiency in MS Office applications (Word, Excel, and Outlook).
• Ability to work under pressure, meet deadlines, and maintain a positive attitude while providing outstanding customer service.
• Capability to work independently and complete assignments within given instructions, prescribed routines, and standard accepted practices.

Physical Requirements:

• Must be able to remain in stationary position 50% of the time.
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, computer and printer.
• Constantly positions self to maintain files in file cabinets
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• The ability to observe details at close range (within a few feet of the observer).
• Frequently moves boxes weighing up to 50lbs across community for various needs
• Works in outdoor weather conditions while onsite preparing for events
• Occasionally ascends/descends a ladder or stairs

RealManage is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to apply for this position or perform essential job functions, please contact Human Resources at View email address on click.appcast.io.

Pay and Benefits:

$42,000 to $45,000, depending on education and experience.

Benefits include:
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 11 paid Holidays