Records Specialist

Records Assessment SpecialistCentral Carolina Community College is committed to being an employer of choice, grounded in excellence, integrity, respect, collaboration, innovation, and leadership. We provide a supportive, growth-focused workplace where professionals can thrive while helping students access first-class educational and workforce opportunities. Join us in shaping futures, strengthening our region, and contributing to a mission-driven culture rooted in service and opportunity.The Records Assessment Specialist will perform technical tasks in the Records Office relating to student records.This position may have occasional travel between campuses and for training. Occasional after hours may be required.Essential DutiesProcesses admissions applications for incoming new students, returning students, dual enrollment students, early college, and students from correctional institutions.Process admissions correspondence.Accept college and high school/GED transcripts.Assess all types of transcripts for placement.Process forms that come through the Registrar's office: Program/Pathway ChangesStudent Data Correction ChangesTuition waiver formsEnrollment verification requestsCommunicate with our students via face-to-face interactions, e-mail, phone calls and virtual web-based conversations.Process out-going transcripts on-demand.Other duties specific to individual Records Assessment Specialists may include:Assess completion of census or grade rosters as submitted by faculty. Communicate with instructors regarding missing information and coach as needed.Reprint rosters as needed by faculty.Process degree verification requests from the National Student Clearinghouse.Complete purchase requests for forms, supplies and/or equipment.Maintain electronic lists for students applying for graduation and their statuses.Process e-transcript requests using Parchment for USPS or email delivery.Communicate with alumni regarding transcript requests.Intake residency reclassification documents and process status letters.Download CFNC applications and transcripts.Consolidate and error check records between the Customer Relationship Management software and the Student Information database.Serve on College committees as assigned.Complete the annual five-hour staff development.Encourage and support College activities, policies, procedures, and philosophies.Perform other duties as assigned.Recognizing and respecting the variety of experiences and contributions represented by all of our students, employees, and community, the Records Assessment Specialist will encourage a learning environment where everyone is supported and valued for their unique perspectives and experiences and will foster and promote the participation of all members of our diverse communities.Minimum RequirementsRequired educational background:Associate degree ANDOne year of customer service experience, ORA combination of education and work experience will be considered.Required knowledge, skills and abilities:Microsoft Office; efficient entry of data; superb communication skills using a variety of means.Preferred RequirementsBachelor's DegreeTwo years of customer service.Expert level in MS Office programs.Experience with academic advising and/or admissions.One or more years working with a database.One or more years working with the North Carolina Community College System.Colleague Datatel experienceBilingual (Spanish & English)BenefitsCentral Carolina Community College provides a comprehensive, affordable insurance and benefits program. We are continuously investigating new benefit offerings that are responsive to the needs of our full-time employees.State Health PlanHealth Care and Dependent Care Flexible Spending AccountsDental InsuranceVision InsuranceAdditional Supplemental InsurancesDisability PlanNC Retirement PlanLeave (Vacation, Sick, FMLA, Civil and Military, Education, and Voluntary Shared)Paid HolidaysPrior State Service VerificationSupplemental Retirement PlanEmployee Assistance ProgramState Employees' Credit UnionState Employees Association of NC (SEANC)Employee Discount Program