Property Maintenance Technician

Job Description

Job Description

The Property Maintenance Technician is responsible for supporting the operational excellence, safety, appearance, and functionality of Krause+ commercial real estate properties through preventative maintenance, repair services, grounds maintenance, and tenant support.

This role serves as a key member of the property operations team, partnering closely with Property Managers, Facilities Managers, vendors, contractors, and tenants to ensure commercial properties are maintained to the highest standards. The Property Maintenance Technician performs a wide range of maintenance activities while delivering exceptional customer service and supporting a safe, efficient, and welcoming environment across the portfolio.

The role requires strong technical aptitude, problem-solving abilities, attention to detail, and a customer-focused mindset, with the ability to work independently while responding effectively to evolving property and tenant needs.

Principal Functions of the Job

Key Responsibilities

Building Maintenance & Repairs

• Perform preventative maintenance and routine inspections of commercial buildings, building systems, equipment, and common areas.
• Diagnose maintenance issues and complete repairs involving plumbing, electrical, HVAC, lighting, doors, roofing, flooring, appliances, fixtures, and general carpentry.
• Conduct periodic quality inspections to identify deficiencies and recommend corrective actions.
• Maintain accurate maintenance records, work orders, and service documentation.
• Assist with tenant improvement projects, suite renovations, and property enhancement initiatives.
• Support property turnover and preparation of vacant spaces for new tenants.

Property Appearance & Grounds Maintenance

• Maintain the overall appearance, cleanliness, and curb appeal of assigned commercial properties.
• Perform seasonal grounds maintenance activities including mowing, landscaping, snow removal, ice management, debris removal, and exterior upkeep.
• Monitor exterior conditions and address safety concerns affecting tenants, visitors, and associates.
• Assist with parking lot, sidewalk, signage, and common area maintenance activities.

Tenant Service & Property Operations

• Respond promptly and professionally to maintenance requests and service calls.
• Deliver exceptional customer service to tenants, guests, vendors, and visitors.
• Partner with Property Managers and Facilities Managers to prioritize maintenance activities and coordinate property operations.
• Communicate effectively with tenants regarding maintenance schedules, repairs, and operational updates.
• Support vendor access, contractor coordination, and project execution as needed.

Safety, Compliance & Risk Management

• Maintain properties in accordance with company standards, safety requirements, and applicable regulations.
• Support fire and life safety programs through routine inspections and corrective actions.
• Identify and report potential safety hazards, equipment failures, and property risks.
• Assist with emergency preparedness activities and implementation of emergency response procedures.
• Participate in on-call emergency maintenance coverage as scheduled.
• Ensure tools, equipment, and maintenance areas are maintained in a safe and organized manner.

Teamwork & Operational Support

• Collaborate with facilities, property management, and vendor partners to support operational goals.
• Assist with special projects, capital improvements, and portfolio-wide maintenance initiatives.
• Support continuous improvement efforts related to property maintenance processes and service delivery.
• Other duties as assigned.
• Adheres to all company policies and procedures.

Duties and responsibilities, as required by business necessity may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing. Scheduling, assignments, and work location may be changed at any time, as required by business necessity.

Supervisory Responsibilities

• This position has no supervisory responsibilities and no direct reports.

Level of Supervision Received

• This position will have access to supervision as needed to resolve issues or problems.
• Expected to perform routine maintenance activities independently while escalating significant issues appropriately.

Knowledge and Experience

• High School Diploma or equivalent required.
• 3–5 years of commercial property maintenance, facilities maintenance, building operations, or related experience preferred.
• Experience working with commercial building systems including HVAC, plumbing, electrical, and general building maintenance preferred.
• Experience supporting multiple properties or facilities preferred.
• HVAC, electrical, plumbing, or other trade certifications preferred but not required.
• Experience operating landscaping, snow removal, and maintenance equipment preferred.
• Experience working directly with tenants, vendors, and contractors preferred.
• Ability to participate in an on-call emergency maintenance rotation.

Skills and Competencies

• Strong troubleshooting and problem-solving skills.
• Working knowledge of commercial building maintenance practices and procedures.
• Basic understanding of HVAC, electrical, plumbing, carpentry, and mechanical systems.
• Strong customer service and relationship management skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong verbal and written communication skills.
• Ability to work independently and exercise sound judgment.
• Strong organizational skills and attention to detail.
• Ability to operate maintenance tools, equipment, and machinery safely.
• Commitment to workplace safety and regulatory compliance.
• Proficiency with mobile devices, work order systems, and standard business software preferred.

Physical Requirements of the Job

• Regularly required to stand, walk, bend, kneel, climb, reach, and perform physical maintenance activities throughout the workday.
• Frequently required to work outdoors in varying weather conditions.
• Ability to safely lift, carry, push, or move objects weighing up to 50 pounds.
• Ability to operate maintenance equipment, tools, and machinery.
• Ability to respond to emergency situations outside normal business hours as required.
• The noise level in the work environment may vary based on maintenance activities being performed.

Krause Group believes in People First. We are an Equal Opportunity Employer building a culture of equity and inclusion.

Krause Group Purpose

Our purpose is to enhance the way people experience the world.

Krause Group Mission

Our mission is to nurture our family of brands, creating opportunities to do good in the world.

Krause Group Values

• Agility- We challenge the status quo with open minds, flexibility, and speed. We are comfortable being uncomfortable. We view change as opportunity.

• Courage - We take risks. We innovate. We win or learn. We push limits, disrupt norms, and define our own path.

• Growth Mindset - We are building an organization and legacy that will outlive us. We are continuously learning. There is no final-destination, only the journey to be better than we were yesterday.

• Inclusion - We actively seek and welcome alternative points of view. Diverse perspectives improve decision-making and make us all more successful.

• Integrity - We do the right thing, even when it’s difficult. We do not take shortcuts and always take accountability.

• Community Focused - We are committed to positively impacting our communities, stakeholders, and associates. We do good and encourage others to join us.