Site Leader

Job Summary The Store Leader works with the Regional Director, management team, and staff to execute store operational goals of the annual operating plan. This role makes judgments involving customers, team members, operational issues, business planning, priority setting, creating staff schedules, compliance with company policies, and all business areas. Responsibilities Operations (50%) Demonstrate a Lean Six Sigma approach to process improvement, integration, and post-analytics with ultimate accountability for standardized work at the site. Review with team leaders significant trends and variances. Help develop action plans that meet sales, production, and quality of work expectations. Oversee the monitoring of daily operations and performance. Work with team leaders to address and follow up with all operational concerns. Create a system of problem identification and elimination that focuses on a safe work environment for the achievement of operational goals and objectives. Manage operational inventory, ensure all site-specific supplies are on hand for daily business operations, and maintain processes and systems. Establish and maintain facility appearance and merchandising standards. Ensure every customer and donor has an exceptional experience. Oversee a strong safety program through hazard elimination, audits, enforcement of facility expectations, and effective safety training and awareness programs. Ensure compliance with OSHA expectations. Establish department staffing levels required to achieve the facility’s budget. Participate in the leadership recruitment process, including pre-screening and interviewing candidates, as needed. Drive accountability by holding leaders and their staff accountable to meet performance expectations across the site. Staff Management and Development (40%) Create and maintain a positive culture of open professional communication, immediate resolution of issues, and healthy confrontation within the site. Provide support, vision, direction, and management to the leadership team. Be responsible for orientation, training, and retraining of all new leaders on required work, processes, procedures, and expected standards of work. Evaluate the abilities of site leadership by establishing objectives and conducting regular performance reviews. Plan, organize, and direct all activities of team members including recruiting staff, training and developing, maintaining accountability, motivating, monitoring productivity, communicating, and managing performance. Set clear responsibilities and expectations while working closely with staff to remove any significant work barriers. Plan and direct employee development and succession planning. Financial Management and Reporting (10%) Review P&L and customer metrics to identify trends, opportunities, and threats. Approve plans to grow and protect the business based on analysis. Proactively forecast sales trends and site needs within budgets and ensure operating income expenses are met. Utilize reports to identify opportunities for improvement and implement solutions within the retail site. Track and report on preliminary numbers. Advise the Regional Director on significant variances and action plans. Drive improvement in sales and operating margins through sales growth initiatives, productivity improvements, and expense reduction initiatives. Required Competencies Degree and Credential Requirements – High school diploma or GED. Operations and People Management – Provide direction and resources to the operations team to guide production activities ideally in warehousing, retail, logistics, customer service, merchandising, process planning/improving, or a related service-oriented industry; direct and train supervisory and management staff to ensure the success of personnel and division objectives; foster a strong team atmosphere; possess effective budget accountability skills. Communication Skills – Articulate thoughts and express ideas effectively using oral, written, visual, and non-verbal communication skills, as well as listening skills to comprehend customers’ needs; deliver information in person, in writing, and in a digital world. Technical Knowledge – Have solid knowledge of MS Office with Internet navigation skills; prior G Suite application is a plus. Results-Oriented – Be compelled to recognize what results are important and what steps need to be taken to achieve set goals or targets. Critical Thinking – Use both rationale and reasoning to examine data, processes, and strategies in identifying trends and inconsistencies to create alternative solutions, conclusions, or approaches to problems. Continuous Learning – Take hands‑on initiative in stimulating and enhancing personal knowledge, skills, and abilities; remain open and willing to receive cross-training and apply feedback to continually improve. Adaptability – Adjust priorities quickly in response to frequently changing circumstances while maintaining a positive attitude; continually assess tasks and respond to those requiring extra attention; foresee and seek to avoid crisis management. Autonomy – Take initiative without waiting to be directed, do what is asked, and work until the job is completed; take ownership of mistakes and learn from them rather than make excuses. Ethical – Adhere to procedures and protocol, including maintaining confidentiality in passwords, logging on and off procedures, and adherence to Goodwill’s values. Safety Awareness – Recognize the risks in activities, apply the right measures to control and manage those risks, and ensure all safety protocols are followed. Other Requirements Reasonable accommodations may be made to enable people with disabilities to perform essential job functions. Physical Requirements Hard to very hard physical work: spend time in excess of 8 hours sitting, standing, walking, stooping, kneeling, and crouching. Use hands to grasp, carry, feel, or touch products and machinery. Move and lift 10–50 pounds. Manage frequent exposure to moderate noise and temperature variations. View a computer screen regularly. Driving Must have a valid driver’s license. Benefits Continuing education and leadership development as well as tuition reimbursement. Comprehensive health plan. Generous paid time off (PTO) and paid holidays. Sabbatical and parental leaves. Life, dental, and vision insurance. Short- and long-term disability plans. Nationally recognized preventive health and wellness program. Section 125 pretax health spending account, dependent care spending account, and premiums. Discount program including 20% discount off Goodwill retail stores immediately upon hire. Retirement planning options with generous company matching. Daily pay options available. Equal Employment Opportunity Goodwill is an Equal Employment Opportunity Employer, Veteran/Disabled employer, and Retail1. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. #J-18808-Ljbffr