Insurance Customer Service Representative

About the Role Our client is seeking a friendly and professional Insurance Customer Service Representative to assist clients with their inquiries and policy needs in Upington . This role is the primary point of contact for customers, requiring excellent communication skills and a deep understanding of insurance products to provide accurate information and support. You will handle a variety of requests, including policy changes, billing inquiries, and general information, ensuring a positive customer experience. This position is key to maintaining customer loyalty and contributing to the company's reputation for outstanding service, offering a rewarding career path within the insurance sector. Key Responsibilities Respond to customer inquiries via phone, email, and in-person regarding insurance policies, coverage, and billing. Assist customers with policy endorsements, updates, and cancellations. Process payments and explain billing statements clearly. Provide information about new products and services, identifying opportunities for cross-selling. Resolve customer complaints efficiently and professionally, escalating complex issues when necessary. Maintain accurate customer records and documentation in the CRM system. Requirements Previous experience in customer service , preferably within the insurance or financial services industry. Excellent communication, listening, and interpersonal skills. Ability to clearly explain complex information to customers. Proficiency in using computer systems, including CRM software and Microsoft Office. Strong problem-solving skills and the ability to remain calm under pressure. A positive attitude and a genuine desire to help customers. Benefits Competitive salary with potential for performance bonuses. Comprehensive medical and retirement benefits. Paid training program focusing on insurance products and customer service skills. A hybrid work environment that supports work-life integration. Opportunities for advancement within the customer service department. #J-18808-Ljbffr