Field Service Technician

Education / Training High school diploma or equivalent required. Associate degree in automotive technical field, ASE Certification, or equivalent years of related experience preferred. Skills Proficient reading, writing, grammar, and mathematics skills; effective communication and interpersonal skills; self-motivated, dependable, able to work independently with minimal supervision while delivering professional service to customers; ability to assess a situation and make sound repair decisions while effectively communicating pertinent information to the customer; possesses advanced multi-tasking ability, troubleshooting equipment, and repair skills; ability to manage urgent deadlines in a challenging environment; strong mechanical repair skills including diesel and automotive systems; knowledge in electrical, hydraulic systems, compressors, and crane repairs; demonstrated understanding of hydraulic and electric theory; ability to use service manuals to troubleshoot; ability to use diagnostic equipment and interpret results; proficient use of hand and power tools; proficient PC skills (including Internet); demonstrated ability to read, follow, and understand hydraulic and electrical schematics; and visual and auditory skills. Working Conditions Ability to stand, sit, bend, reach, climb, crawl, kneel, walk, and work for long periods; regular twisting, pulling, pushing forces associated with use of tools; lift/carry up to 75 lbs regularly and up to 100 lbs occasionally; exposure to outdoor weather conditions; operate heavy machinery, power tools, or equipment; work at elevated heights or confined spaces; drive a motor vehicle or commercial vehicle requiring a valid driver’s license; and occasional overtime/on-call service as needed. Experience Minimum two (2) years’ experience repairing and maintaining heavy trucks (including diesel engines and transmissions/components) required. Five (5) years’ experience in auto repair, truck body, oil and gas, and electrical/hydraulic experience preferred. General Responsibilities The Field Service Mechanic is responsible to diagnose, repair, and maintain trucks, equipment, related machinery and Curry Supply products at customer job sites and field locations in accordance with company policy, legal requirements, and safety standards. The Mechanic performs warranty and mechanical repairs; writes up orders for parts to complete repairs and billing; evaluates parts for reusability and cause of failure; visits customer work sites to perform on‑site repairs; and tests new units as needed. Demonstrates strong familiarity in Curry Supply product lines to enable effective and efficient equipment repairs. Safely operates and maintains a Curry Supply mechanics truck. Maintains and repairs on‑road heavy trucks and equipment using service manuals and proper troubleshooting techniques. Diagnoses technical problems and determines proper corrective actions. Troubleshoots to identify and isolate failed equipment components. Conducts hydraulic pressure testing. Completes hydraulic and electrical diagnostic repairs. Repairs hydraulic, electrical and crane equipment. Evaluates parts for reusability and determines cause of failure. Writes orders for parts needed to complete repairs so billing can be processed accurately. Maintains and documents accurate service reports. Manages customer feedback and addresses complaints. Builds positive relationships with customers and resolves challenges in a professional manner. Willing and able to travel on overnight trips. Performs other duties as assigned. Abides by the current laws and organizational policies designed to promote an environment free of harassment and other forms of illegal discriminatory behavior in the workplace. Cooperates with, participates in, and supports adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the company’s compliance with all regulatory requirements. Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate personnel. Responds to inquiries relating to his/her area, or to requests from customers, other personnel, etc., within given time frames and within established policy. #J-18808-Ljbffr