Spa - Dual Therapist (Massage/Esthetician) FT

Dual Esthetician & Massage Therapist

Surf City U.S.A.'s hotel and spa is a modern oasis with an unrivaled sense of clean coastal style. Set adjacent to the chic shops of Pacific City, steps from the Pacific Ocean, and a short stroll from the iconic Huntington Beach pier, Pasa Hotel & Spa is one of the most desired Orange County accommodations. The property features 250 luxurious guest rooms with unparalleled ocean views, a Balinese inspired spa, a boutique caf, as well as two pools, a hot tub, a newly renovated full-service restaurant, and rooftop lounge all with breathtaking ocean views. At this property, you will be part of a team that values being proactive with guests and giving them a memorable experience for every stay.

The Dual Esthetician & Massage Therapist is responsible for providing exceptional guest service through high-quality facials, body treatments, and massage modalities while upholding all spa protocols and safety standards. This role supports a luxury spa environment by assessing guest needs, performing professional treatments, promoting additional services and retail products, and maintaining a clean, organized, and welcoming treatment area. The position requires a high level of technical skill, professionalism, and the ability to personalize each service to deliver an outstanding guest experience.

Guest Services & Treatment Excellence

• Provide consistent, professional esthetic and massage services in accordance with spa protocols and industry-accepted certification practices.
• Conduct thorough consultations to develop appropriate and safe treatment plans based on guest needs; provide pre- and post-treatment guidance.
• Maintain strict confidentiality and adhere to all draping, hygiene, infection-control, and Bloodborne Pathogen procedures.
• Deliver exceptional customer service by listening and responding to guest needs, ensuring comfort, safety, and satisfaction throughout all services.

Service Knowledge & Upselling

• Maintain full knowledge of all spa treatments, products, and amenities offered.
• Actively promote and upsell additional treatments, enhancements, retail products, and spa programs to drive guest satisfaction and revenue growth.
• Explain features and benefits of products and services in a clear and guest-friendly manner.

Operational Responsibilities

• Prepare treatment rooms according to spa standards; maintain cleanliness, sanitation, and restocking of rooms, linens, tools, and supplies.
• Manage scheduling needs by starting and finishing services on time and monitoring schedules to minimize delays.
• Use computer systems to accurately chart guest details, update records, and document all services performed.

Safety & Compliance

• Follow all spa, hotel, and OSHA safety guidelines, including proper use of required PPE and compliance with HAZMAT programs.
• Immediately report any safety concerns, equipment issues, injuries, or unusual guest reactions to management.
• Maintain valid licenses, permits, and certifications required by state and local regulations.

Communication & Collaboration

• Resolve guest concerns within scope; escalate issues to management when appropriate.
• Coordinate with Spa leadership, Front Office, Housekeeping, and Engineering to ensure seamless operations and facility readiness.
• Attend required training sessions, departmental meetings, and continuing education to enhance skills and ensure service consistency.

What You Will Bring

• Active state-issued licenses/permits for both Esthetics and Massage Therapy.
• Three to five years of experience in a luxury spa, hotel, resort, or similar environment preferred.
• Proficiency in performing the full range of esthetic services (facials, skin care treatments) and diverse massage modalities (Swedish, deep tissue, etc.).
• Ability to maintain accurate records, use computer systems, and communicate professionally in person, by phone, and electronically.
• Strong interpersonal skills, professionalism, and a passion for delivering excellent guest service.
• Ability to work varying schedules, including weekends, holidays, and evenings, based on business needs.
• Commitment to ongoing training, product knowledge, and service mastery.

Great If You Have

• Knowledge of spa retail products and ability to drive retail sales.
• CPR certification (or willingness to obtain).
• Ability to learn spa POS, scheduling, and inventory software.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.