Specialist, Clinical Informatics

Clinical Informatics Specialist

Find a better way: the Sysmex Way. Headquartered in Kobe, Japan, Sysmex is located in Lincolnshire, Illinois. Renowned worldwide for the very finest in quality, innovative diagnostic equipment and information-management systems, we apply science to enhance the quality of life on a global scale. Our agile, resourceful team is committed to realizing critical breakthroughs in laboratory diagnostics, information technology, workflow analysis and life sciences for the clinical laboratory.

Responsibilities

We currently have a great opportunity for a Clinical Informatics Specialist. The Clinical Informatics Specialist is part of a multidisciplinary team that supports Caresphere WS and Middleware/LIS customers throughout the entire life cycle of our products. This includes remote instrument and workflow training and support to realize an efficient and successful customer experience of the Sysmex solution as the primary laboratory consultant from a technical perspective. Serves as a technical consultant to existing and new customers including troubleshooting and resolving performance problems. This role supports complex Caresphere WS Migrations and Middleware/LIS interface support projects in total – includes all aspects of build, testing, training reinforcement with limited direction and serves nationally.

Essential duties and responsibilities include:

• Implements Caresphere WS Migrations and Middleware/LIS interface support and testing projects to include rules writing, server/product configuration, validation testing, and all other support functions. Works independently and is able to manage multiple projects including those with heightened complexity. Handles very complex customers and situations such as commercial labs. Is required to work with all areas within Sysmex.
• Ensures approved validation testing protocols are followed and results documented accurately.
• Manage time and accounts effectively; use computers to document activity; take initiative to make changes to improve how work is done, focus on process improvement; promote customer satisfaction; support sales objectives and organizational directives; provide data to the organization on customer use/preferences leading to customer driven design/customer usability. Responsible for identifying and communicating critical gaps, product issues, complaints, and recommend potential improvements to the installation and implementation process. Responsible for supporting the systems assigned for follow up to meet business demands. Accomplish results individually and in collaboration on teams and work groups.
• Provide technical information to direct management/peers and other functional groups. Proactively address and support sales objectives and organizational directives.
• This individual must possess strong interpersonal, persuasive, problem solving and communication skills. The individual must demonstrate a strong sense of urgency, can-do attitude and strong desire to set and achieve goals.
• Requires occasional travel, up to 80%, on short notice.
• Responsible for managing company assets and expenses within company guidelines.
• Other duties as requested

Percentage of travel: Requires travel. Up to 80%, on short notice.

Physical risk: Regular exposure to risk that may require alertness, but with minimal precautions.

Physical demands: Light physical effort. Routine handling of objects up to 20 pounds; prolonged (at least 50% of time) sitting, standing, keyboard or CRT work. May require periods of moderate discomfort due to noise, dust, lighting and/or other conditions.

Qualifications

• Bachelor's degree in Clinical Laboratory Science/Medical preferred with 7-9 years of experience in LIS/Middleware required.
• ASCP or CLS certification preferred
• Strong IT/LIS experience required. Demonstrated proficiency in implementing/operating Caresphere WS, Middleware/LIS.
• Strong Hematology experience preferred.
• Working knowledge of CLIA/COLA required.
• Microsoft Office Suite; LIS/Middleware experience.
• Strong written and oral communications skills required.
• Strong presentation and persuasive skills highly desirable.
• Highly visible position to the external customer requiring extensive interpersonal contact.
• Professional conduct necessary at all times even under stressful conditions.
• Demonstrated ability to analyze, problem solve and evaluate technical/IT data.
• Ability to assemble thoughts and conclusions into cogent and persuasive format, present professionally and gain acceptance / buy-in.
• Demonstrated ability to execute moderately to highly complex single and multisite integration activities to keep project momentum and manage issues (e.g. instrument operation, workflow and middleware)
• Demonstrated ability to both independently and collaboratively solve complex technical, rules and workflow concerns (e.g. instrument and/or system troubleshooting)

This job requires satisfaction of the credentialing requirements of Sysmex's customers, including hospitals and other healthcare facilities, which generally includes proof of current vaccinations for measles, mumps, rubella, varicella (chicken pox), and COVID-19.

The salary range for this role is $85,680 to $134,640. Within this range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The total compensation package for this position also includes a choice of health care plan (medical, vision, and dental insurance), an annual incentive bonus, car allowance, paid time off, parental leave, bereavement leave and a 401(K) for all eligible employees.

Sysmex is proud to be an EEO/Affirmative Action employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, age, sex, sexual orientation, gender identity or expression, color, religion, national origin, genetics, disability status, protected veteran status or any other characteristic protected by law. We maintain a drug-free workplace and perform pre-employment substance abuse testing.