Front Office Manager

Key West, Florida, United States Location Description Key West La Concha, Autograph Collection is a National Historic Landmark located in the heart of the vibrant downtown historic district. Since opening its doors in 1926, our legendary hotel has inspired iconic guests like Ernest Hemingway and Tennessee Williams. Now newly reimagined as part of Marriott's Autograph Collection, the hotel has undergone a full renovation, seamlessly blending its storied past with contemporary luxury. Guests can experience the timeless charm of Old Key West alongside elevated, modern amenities--including four distinct and inviting food & beverage outlets that highlight the island's rich culinary spirit. With a prime location on Duval Street, we're just steps from the island's best beaches, parks, restaurants, and shops--offering guests the ultimate Key West experience right outside our doors. Job Description Essential Duties and Responsibilities Assist the Front Office Manager in supervising front desk agents, front office supervisors, guest service/bell staff, concierge, and PBX operators, including scheduling, training, coaching, and performance feedback in accordance with company policies and applicable laws. Greet and assist guests in a professional, courteous manner during check-in, check-out, and throughout their stay. Anticipate and respond to guest needs, concerns, and complaints, ensuring issues are resolved promptly and appropriately. Maintain knowledge of front office operations, including the property management system, cash handling procedures, and room inventory management. Support coordination of room assignments, group blocking, and special requests, ensuring communication with Housekeeping, Engineering, and other departments as needed. Assist in monitoring occupancy levels and applying yield management techniques to maximize revenue. Maintain accurate financial transactions, including handling cash, checks, and credit card payments in accordance with company policies. Help implement and promote programs or initiatives to improve guest satisfaction and operational efficiency. Maintain compliance with all safety, security, and emergency procedures, including evacuation protocols and first aid response. Perform other duties as assigned by the Front Office Manager or hotel leadership. Location Requirements Physical Requirements (In-Office Role) Ability to work in a standard office environment. Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day) Occasional standing and walking throughout the workday. Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment. Ability to communicate effectively verbally and in writing. Occasionally required to stand, walk, bend, reach, or carry items. Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies). Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles). Ability to hear and participate in conversations and meetings, use phone and/or headset Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role. Status Full-time undefined Applicants have rights under Federal Employment Laws #J-18808-Ljbffr