Patient Access Specialist

Providing exceptional customer service, the full-time Patient Access Specialist will manage scheduling, referral management, and financial clearance for patients in the Connected Care Center, while working onsite in a fast-paced environment. Key responsibilities Handle patient scheduling requests and inquiries through various channels, ensuring accurate information is recorded in the electronic medical record Conduct financial screenings and confirm patient eligibility for healthcare coverage, managing administrative preparations prior to patient visits Process incoming referrals and maintain communication with referring providers to ensure all necessary information is obtained for patient care Required qualifications One year of experience in a medical office setting with direct patient contact and appointment scheduling, or one and a half years in a high-volume public contact role plus six months in a medical office Thorough knowledge of Patient Access Services policies and procedures Advanced user skills in Patient Access Services systems and familiarity with integrated care Basic computer skills, including word processing and online scheduling Ability to effectively manage high volumes of patient calls and multitask in a busy environment