Service Advisor

Service AdvisorFull-Time | 5-Day Work Week | Saturdays Required$50,000 Base Salary + Performance BonusJoin a Dealership Focused on the Customer ExperienceWe are seeking a professional, polished, and customer-focused Service Advisor to join our Mazda team. Mazda owners are passionate about their vehicles and expect an exceptional ownership experience. As a Service Advisor, you will serve as the primary point of contact for our customers, helping them maintain their vehicles while delivering a level of service that builds trust and long-term loyalty.This position is ideal for an individual who combines automotive knowledge with outstanding hospitality, strong communication skills, and the intuition to anticipate customer needs.What You'll DoDeliver a welcoming, professional, and personalized service experienceBuild lasting relationships with customers through trust, transparency, and follow-throughAccurately document customer concerns and vehicle needsPresent maintenance and repair recommendations clearly and professionallyPrepare estimates and obtain customer authorization for repairsCoordinate with technicians to ensure efficient workflow and accurate communicationKeep customers informed throughout the service processEnsure timely vehicle delivery and a seamless ownership experienceMaintain accurate records and service documentationSupport dealership goals related to customer satisfaction, retention, and service performanceQualificationsPrevious Automotive Service Advisor experience preferredAutomotive dealership experience preferredCollege degree preferred, but not requiredStrong customer service and hospitality skillsExcellent verbal and written communication abilitiesProfessional appearance and demeanorStrong organizational and multitasking skillsAbility to work effectively in a fast-paced environmentComputer proficiency and ability to learn dealership software systemsThe Ideal CandidateThe successful candidate will:Possess exceptional customer service and hospitality skillsDemonstrate strong intuition and emotional intelligenceAnticipate customer needs and proactively provide solutionsCommunicate with confidence, professionalism, and empathyBe highly organized and detail-orientedThrive in a team-oriented environmentMaintain a positive attitude and strong work ethicBe motivated by customer satisfaction and performance-based rewardsRepresent the Mazda brand with professionalism and integrity #J-18808-Ljbffr