ServiceNow Architect

Senior Technical Architect

Must-Have Technical Competency:

• Experience as a Senior Technical Lead / Architect.
• Experience of ITSM, CMDB, Integrations, VA within ServiceNow.
• Basic Knowledge in Cloud Fundamentals, Windows/Unix admin skills.
• Intermediate knowledge and ability of understanding Infrastructure environment setup (Server/Network/Storage/etc.).
• Good understanding in Monitoring tool.
• Experienced in ITIL Process Definition, Integration Solutions, Architecture level configurations.
• Knowledge and experience with base platform & reports.
• Good experience in Scripting & RegEX (JavaScript, Unix Shell scripting and Windows scripting and PowerShell).
• Experience in integration using REST API / SOAP / any other technology.
• Knowledge of unit testing, system integration testing, performance testing, user acceptance testing, or any client-specific testing.
• Worked with and understands the value in creating repeatable processes to design development, test, staging and production environments that are reliable with high availability.
• Must be ServiceNow Certified Systems Administrator.
• Should possess knowledge in Agile/Scrum methodology.
• Basic knowledge with ITIL/industry standards.
• Knowledge of software development lifecycle (SDLC).

Behavioral competency:

• Effective communication skills with both non-technical and technical audiences (verbal and written).
• Excellent Interpersonal skills to work with the project team members collaboratively.
• Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives).
• Good-to-Have ITIL V3/V4 foundation certification.
• Preferred to have Discovery, Event management, Service mapping certification.

Responsibility of / Expectations from the Role:

• Understand the given application requirements (or User Stories).
• Understand and follow the Best Practices and Standards/Guidelines for development.
• Participate in the Daily stand-up meetings and understand the changes proposed on the requirements / user stories.
• Must be self-directed and detail oriented in completing assigned tasks in an effective manner, meeting designated standards and criteria.
• Responsible for the code quality of assigned tasks.
• Perform Unit Testing and do documentation as required.
• Provide support to the users during the User Acceptance Testing.
• Provide any required training to the users on the user stories.
• Knowledge and ability to configure, manage and maintain MID servers.
• Proficient in configure & maintain credentials and working with command line console.
• Ability and knowledge in Discovery Schedules & troubleshoot with device owners.
• Knowledge to implement Cloud & Tag based discovery.
• Ability to communicate & gather requirements from application teams to build Service Map.
• Customize/Develop IRE rules, Script Includes, Business Rule, Schedule Jobs, Patterns, Probes & Sensors.
• Maintains event management integrations and application.
• Proficient in configure/modify Event Rule, Field Mapping, Alert Management rule & flows (Flow Designer).
• Ability to configure de-duplication & correlation rule.
• Configure and customize Report & Dashboard.
• Co-ordinate with Infrastructure/Application team for requirement and trouble shooting.

Salary Range-$100,000-$150,000 a year

Location: Mims, FL