Specialist, Student Accounts

Student Accounts Specialist

Under the general supervision of the Assistant Director of Student Accounts, the Student Accounts Specialist manages cashiering, student financial services, and centralized accounts receivable systems for LSSC. The Specialist performs a variety of moderately complex tasks to support students and the College community while providing exceptional customer service. Responsible for demonstrating LSSC's core values of Caring, Communicating, Collaborating, and Celebrating when interacting with students, employees, visitors, and community members.

Essential Duties & Responsibilities

Include, but are not limited to the following:

• Manage the recording of all incoming checks and wire payments, including but not limited to scholarships and state funds, daily.
• Prepare end-of-day deposits if needed. Identify the appropriate student account or general account for posting check/wire payments in CashNet/Banner or process direct receipts in Banner for wire payments.
• Manage the recording of all incoming payments for third-party billing, including but not limited to Florida Pre-Paid and Dual Enrollment. Update payments in individual student accounts in Banner to indicate paid status. Record retiree insurance charges and payments to individual accounts and reconcile monthly retiree insurance charges and payments.
• Coordinate with Financial Aid team members on student financial matters, when applicable.
• Provide customer-oriented interaction with students, staff, faculty, and the College community.
• Deliver superior customer service regarding account balances, collection issues, refunds, payment agreements, and resolution of client discrepancies.
• Answer phone calls and monitor the Business Services email (Student Accounts) daily.
• Manage the monthly mailing process of student and third-party billing invoices.
• Execute daily Banner processes to remove automatically holds on student accounts; review lists to verify holds are released and correct any discrepancies.
• Assist with the monthly review of all holds on student accounts in Banner and update delinquency billing codes to "age" accounts from the current billing cycle through the collections process if accounts remain unpaid.
• Mail Accounts Payable, Student Refunds, and Payroll checks. Manage electronic record-keeping by scanning invoices, cashier sessions, deposit pickup forms, and related documents into AppXtender.
• Assist with the submission of unpaid accounts receivable balances to the collection agency.
• Provide superior customer service regarding collection issues and resolution of client discrepancies.

• Assist the Assistant Director of Student Accounts with other duties as assigned. Perform the Drop for Non-Payment Process in accordance with the academic calendar, typically four times per semester.
• Process all student refunds every week. Send text/email blasts related to drops or payments owed. Train student assistants.
• Reconcile community scholarships in Banner to student accounts, update records for posting in Financial Aid, and return any unused scholarship funds to donors. Complete a monthly reconciliation of athletic meal money issued and verify that all funds are either expensed or returned.
• Prepare various monthly financial reports, including but not limited to sales tax and postage/copier/internal supply chargebacks.
• Provide support to the Financial Services Department as needed, including ordering office supplies.

• Perform other duties as assigned.

Knowledge, Skills, & Abilities

• Knowledge of basic math and general office practices and procedures.
• Ability to maintain financial records and prepare routine financial reports.
• Ability to concentrate on the details of projects during numerous interruptions by telephone.
• Demonstrated excellent oral and written communication skills and ability to maintain effective working relationships with the college community.
• Ability to maintain a professional and courteous attitude when working with the public.
• Ability to deal professionally and tactfully with upset or difficult customers.
• Proficiency in Microsoft Office Suite.
• Working knowledge of Ellucian Banner and CashNet applications or similar programs.

ABILITIES/GENERAL:

• Promote a common purpose consistent with the College's stated goals and demonstrate a commitment to students and the learning environment.
• Possess knowledge of general written standards and procedures utilized, and have the ability to read, interpret, and follow procedural and policy manuals related to the job tasks.
• Demonstrate the ability to respond to supervision, guidance, and direction in a positive, receptive manner and follow stated policies.
• Deliver exceptional customer service by fostering a welcoming and supportive environment.
• Present a professional image in words, actions, and attire.
• Demonstrate professionalism in dealing with a diverse population while understanding and respecting each other's world views, personalities, and working styles.
• Conduct oneself in a manner consistent with the College's standards of ethical conduct.
• Apply effective techniques to establish and maintain working relationships, fostering collaboration to achieve common goals; effectively communicate and collaborate with others to achieve shared objectives.
• Demonstrate the skills necessary to examine situations and processes, making recommendations for improvement critically.
• Strong service orientation and ability to effectively work as a member or leader of a team by cooperating with others, offering to help others when needed, and considering larger organizational goals rather than individual concerns. Includes the ability to build &/or support a constructive team spirit where members are committed to the goals and objectives of the organization.
• Plan, organize, and successfully multitask to meet multiple deadlines and frequently new work tasks within required timeframes. Proven flexibility to successfully work on diversified projects quickly and accurately.
• Effectively manage change and adaptability.
• Adheres to all workplace safety rules, safety laws, regulations, standards, and practices
• Ability to work various hours, including nights, early mornings, and weekends
• Ability to travel amongst various campuses and attend College events, on or off campus, as required.

Minimum Qualifications & Education

• Required: Associate Degree in Business or relevant business courses and training in the business field. Experience may be accepted instead of formal training.
• Preferred: Bachelor's Degree
• Preferred: Experience in a business setting with emphasis on business operations.
• Preferred: Bank or retail cashier experience.