Document Processing Supervisor, LACERA

Document Processing Supervisor

This examination will remain open until the needs of LACERA are met and may close without prior notice. Type of Recruitment: Open Competitive Opportunity Examination Information: Examination Number: 9-0472-C, Bulletin Number: 26-04 Compensation: $4,989.46 - $6,723.56 Monthly. A 4.5% salary increase is approved and will be retro to January 1, 2026. Benefits include a cafeteria benefit plan, annual leave, defined benefit retirement plan, Deferred Compensation Plan (457), Savings Plan (401k), 13 paid holidays per year, a hybrid work schedule, and a ride share program.

The Los Angeles County Employees Retirement Association (LACERA) administers and manages the $91 billion retirement fund for the County of Los Angeles. We provide retirement, disability, and death benefits to eligible County Employees and their Beneficiaries, and collect, deposit, invest, and manage retirement funds collected from the County, Outside Districts, and County Employees. LACERA is one of the largest county retirement associations in the United States with over 200,000 members. Our Membership is comprised of individuals from a diverse range of careers, age groups, and ethnicity - all contributing to the greater welfare of Los Angeles County. LACERA also manages the $4.5 billion OPEB Master Trust whose purpose is to pre-fund OPEB Program medical, dental, and vision benefits for participating employers.

LACERA's Core Values: I ACT (Integrity, Inclusivity, Innovation, Accountability, Collaboration, and Transparency), serve as our cultural guide and foundation in meeting our mission. As a member-focused government agency, we abide by our core values to ensure the public's trust, operate efficiently and cost effectively, and provide our members their promised benefits.

Positions allocable to this classification, under the supervision of a Supervising Administrative Assistant II, LACERA, are assigned to LACERA's Document Processing Center. This is the full supervisory-level classification in the Document Processing series that exercises independent judgment on diverse and specialized document processing, scanning, and indexing functions with accountability and ongoing decision-making responsibilities associated with the work. Document Processing Supervisors plan, delegate, oversee, organize, prioritize, supervise, train, and evaluate the work of staff engaged in the processing, scanning, indexing, and mailing of member documents and business records to ensure accuracy, timeliness, and quality of all documents received. Work requires a thorough knowledge of document management systems, document capture software, document entry processes, document codes, related equipment, standards, procedures, and quality control. Incumbents must exercise initiative and independent judgment within defined LACERA and Document Processing Center policies and procedures. Incumbents must have a knowledge of the principles of supervision, supervisory policies, and practices, and be proficient in prioritizing a high volume of requests to complete work within time standards.

There are two current vacancies located in the Document Processing Center, however, the resulting eligible list for this examination can be used to fill both current and future vacancies throughout the Administrative Services Division. This full-time position is required to work a 5/40 schedule (e.g. an eight (8) hour day, Monday through Friday). LACERA offers a hybrid work environment, teleworking may be considered after six months of employment upon successful completion of initial training. Upon completion of initial training, position may be eligible to telework up to two (2) days per week depending on the needs of the Document Processing Center workloads.

Examples Of Essential Job Functions

To view the complete job description for this classification please click Document Processing Supervisor, LACERA *This classification specification is currently under review to determine whether a driver's license is needed to carry out the job-related essential job functions.

Requirements

Minimum Requirements: Option 1: Three (3) years responsible experience at the level of Document Processing Specialist, LACERA. Option 2: Completion of twelve (12) semester units in business administration, public administration, or related coursework from an accredited college or university -and- two (2) years of responsible experience in researching records, processing documents, and scanning and indexing documents. Other Requirements: Applicants must be able to perform the essential functions of this classification, with or without a reasonable accommodation. Physical Class II – Light: Light physical effort with light lifting to 10 pounds, some bending, stooping or squatting, and considerable walking.

Additional Information

Desirable Qualifications

• Demonstrated supervisory experience including assigning and reviewing work to ensure accuracy and completion in accordance with established procedures or standards.
• Demonstrated experience identifying and distinguishing among a wide variety of document types in a high-volume or complex environment.
• Experience monitoring staff productivity, workload, or work quality to ensure accuracy, timeliness, and compliance with established performance expectations.
• Demonstrated experience prioritizing competing assignments using formal tracking tools (e.g., case management systems, workflow logs, or task queues) in a high-volume environment.
• Demonstrated experience analyzing documents, data, or case information with a high degree of accuracy.
• Demonstrated experience accurately performing alphabetical, numerical, and alphanumeric filing or sorting within a workflow environment.
• Experience preparing professional procedural instructions, summaries, or written correspondence.
• Experience handling sensitive conversations providing support or guidance to staff or resolving workflow-related issues. (e.g., such as performance, workload, or conflict).
• Demonstrated ability to communicate clearly and professionally with staff, external partners, or members of the public.
• Proficiency using Microsoft Office Suite (Word, Excel, Outlook) for daily tasks, data entry, communication, or reporting.

To receive credit for the above desirable qualifications, your application must clearly describe your experience. Knowledge of: Standard office practices and procedures; computers and computer storage systems; records management; correct English usage, grammar, spelling, punctuation and vocabulary; interpersonal skills using tact, patience, and courtesy; customer service skills; principals and applications of the Microsoft Office Applications including Excel, Outlook, and Word. Ability to: Communicate clearly and effectively, orally and in writing; understand and follow oral and written directions; ability to work efficiently and effectively under time constraints; work on multiple projects and tasks; work with minimum supervision; collaborate and work with others; sort (alphabetical and numerical); plan and organize their work; provide excellent customer service; detail oriented; punctual and focused; establish and maintain effective working relationships with internal and external contacts; operate office equipment such as printers and scanners; and operate a personal computer utilizing Microsoft applications such as Word and Excel. Examination Content: This selection process will consist of: Part I: A qualifying evaluation of application information and the desirable qualifications. Only the highest qualified applicants, as determined under Part I, will be invited to continue in the selection process under Part II. Part II: An Appraisal (Oral) Interview weighted 100%. The appraisal (oral) interview will assess the applicant's knowledge, experience, and general ability to perform the essential functions of the position. Those candidates which are determined eligible for hire under the Los Angeles County's Civil Services Rules may be invited to the selection process which may be comprised of a selection interview to determine the candidate's fit for the position and/or job-related assessments. Applicants must meet the requirements and achieve a passing score of 70% or higher on the weighted portions of the examination in order to be placed on the eligible register. Passing this examination and being placed on the eligible register does not guarantee an offer of employment. Those candidates which are determined eligible for hire under the Los Angeles County's Civil Services Rules may be invited to the selection process which may be comprised of a selection interview(s) and/or job-related assessment(s). All notifications including invitation letters will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. Please add View email address on click.appcast.io, and View email address on click.appcast.io, to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. Test scores/results cannot be given over the telephone. DO NOT select "Off" under Email Preferences within your profile or click "Unsubscribe" on our notices if you would like LACERA to notify you regarding your application status, test schedules, and other important information pertaining to your candidacy for this position. LACERA will not consider claims of not viewing or receiving notification to be a valid reason for late test administration or rescheduling of a test component.

The names of candidates receiving a passing grade will be placed on the eligible register, in the order of their score group, for a period of twelve (12) months following the date of promulgation. Note: We may use an alternate banding method in line with Civil Service Rule 11.01(D).

Application must be submitted online. Applicants can check the status of their applications at any time by logging into their account on